Name: NES 2022
Start: 18/05/2022 06:00 AM +00:00
End: 18/05/2022 10:00 PM +00:00

Akeneo is a global leader in Product Experience Management (PXM) solutions that help merchants and brands deliver a compelling customer experience across all sales channels, including eCommerce, mobile, print, and retail points of sale. Akeneo’s open source enterprise PIM, and product data intelligence solutions, dramatically improve product data quality and accuracy while simplifying and accelerating product catalog management. 

Leading global brands, including Rural King, Fossil, Staples Canada, Forever New, ASSA Abloy and Warner Music Group, trust Akeneo\'s solutions to scale and customize their omnichannel and cross-border commerce initiatives. Using Akeneo, brands and retailers can improve customer experience, increase sales, reduce time to market, go global, and boost team productivity.

Akeneo

Nosto enables retailers to deliver authentic and personalized digital shopping experiences at every touchpoint, across every device. An AI-Powered Commerce Experience Platform designed for ease of use, Nosto empowers retailers to build, launch, and optimize 1:1 omnichannel marketing campaigns and digital experiences without the need for dedicated IT resources or a lengthy implementation process. Leading commerce brands in over 100 countries use Nosto to grow their business and delight their customers. Nosto supports its clients from its offices in New York, Los Angeles, Sydney, London, Paris, Berlin, Stockholm and Helsinki.

Nosto

Bolt is the world&rsquo;s first checkout experience platform, connecting millions of shoppers to retailers in a unified cross-brand network. Forward thinking retailers like Forever 21, Swiss Gear, Muji, Badgley Mischka, and hundreds of others rely on Bolt to convert, retain and delight shoppers. People have more options than ever when shopping online, and retailers need to provide the best experience or customers will move on. Bolt solves the complicated technological challenges involved in checkout, fraud detection, and digital wallets, so that retailers can devote their energy to what matters most&mdash;growing their product, brand, and customer base.

Bolt

Klaviyo is a unified customer platform that gives online brands direct ownership of their consumer data and interactions, empowering them to turn transactions with customers into long-term relationships&mdash;at scale.

Klaviyo

LoyaltyLion is a data-driven loyalty and engagement platform, helping fast-growth ecommerce merchants power longer-lasting relationships and sustainable growth. Our unique combination of best-in-class technology and dedicated loyalty expertise helps thousands of Marketers drive more revenue from highly-engaged, highly-valuable customers.

LoyaltyLion

Dotdigital is a customer engagement platform that helps digital marketers and developers deliver communications across the customer journey. We harness the power of customer data, powering engagement, conversion, and loyalty for brands as they grow and scale. Customers love our easy-to-use platform that connects first party data across the systems, surfacing powerful insights and automating predictive cross-channel messages.

Dotdigital

Award-winning ecommerce agency Eastside Co is one of the world&rsquo;s most experienced Shopify Plus Partners. Established in 2012, ESC has helped hundreds of aspirational brands and internationally-renowned names including Carex, Ford, Motel Rocks, Oliver Sweeney and Chelsea FC exceed their goals thanks to world-class ecommerce solutions.
 From beautifully designed, intuitive online stores, to results-driven marketing strategies and best-in-class applications, Eastside Co&rsquo;s 100-strong team of specialists across UX, design, development, marketing and client services work with online businesses to achieve success.
See some of our agency&rsquo;s work <a href="https://eastsideco.com/portfolio" target="_blank" rel="noopener">here</a>.

Eastside Co (Shopify Plus Agency)

ShipBob is a global fulfillment platform that supports over 7,000 ecommerce brands with a global network of 30+ fulfillment centers across the US, Canada, UK, EU, and Australia. We physically store our merchants&rsquo; goods, then pick, pack and ship them same-day as orders come in, according to their unique specifications. Our proprietary fulfillment platform allows brands to manage, edit, and customize orders, track real-time stock levels across any location, receive reorder notifications, and drive better omnichannel shopper experiences. ShipBob supports a host of custom features including: cross-border order fulfillment, carbon neutral shipping, B2B expansion, 100% coverage for 2-day delivery, and custom unboxing experiences.

ShipBob

We help retailers online, offline and in-between provide the best possible after-sales service. We turn a bad buy into a great experience.

Reclaimit AB

Founded in September 2019, Wayflyer helps eCommerce businesses worldwide reach their growth potential by providing a range of financing and analytics solutions that improve cash flow, drive sales and optimize supply chains. By offering affordable, non-dilutive, unsecured capital, eligible businesses have the flexibility to securely buy inventory and spend on marketing, paving the way for growth and profitability.&nbsp;
Wayflyer&rsquo;s unique free analytics platform analyzes marketing performance daily, equipping eCommerce businesses with world-class analytics and tangible, granular recommendations designed to improve performance. Wayflyer acts as a growth platform for eCommerce businesses, providing them with a one-stop-shop for the working capital needed to thrive and the data-driven knowledge and insight to spend their capital optimally.

Wayflyer

With its Frontend-as-a-Service, commercetools Frontend is rethinking the digital customer experience. Radically based on “mobile-first”, the solution enables ambitious online retailers, brands, marketplaces, or even agile start-ups to easily implement a customer-centric digital experience with minimal IT effort. Within a short period of time, commercetools Frontend has successfully established itself as the new standard frontend solution for the API economy.

Frontastic - commercetools Frontend

Leading brands such as 1-800 Contacts, Ann, Inc., Carter&rsquo;s, J. Crew, Lands&rsquo; End, Ralph Lauren, and Samsonite rely on YOTTAA to accelerate, optimize, and secure their eCommerce sites. By optimizing the loading of third-party eCommerce technologies, high resolution images, and other website elements, YOTTAA enables online brands to deliver superior customer experiences, improve site performance up to 60%, and increase online conversion up to 20%. By controlling the execution of all 3rd parties and other services on their sites, YOTTAA also enables brands to enhance their overall security posture, provide more secure shopper experiences, and ensure compliance with internal and external policies. To learn more about how YOTTAA can optimize every page load on your eCommerce site and increase conversions, please visit www.yottaa.com or follow @yottaa on Twitter.

YOTTAA

Trustpilot is a public platform where consumers can leave reviews for businesses and businesses can respond to honest feedback. The platform is free to use and open to all businesses and consumers &mdash; yet independent of both &mdash; so every interaction on Trustpilot is transparent for all to see. Trustpilot has over 100 million reviews and more than 500 thousand businesses on its platform.

Trustpilot

Gorgias is the #1 rated helpdesk for Shopify, Magento and BigCommerce that has already assisted 8000+ businesses from all over the globe to boost their sales by organizing a seamless journey for their customers. By centralizing customer interactions and automating 20% of responses to repetitive questions, your support agents will now spend their valuable time answering unique questions and requests and, as a result, build strong relationships between the customer and the brand.

Gorgias

Space 48 is an award-winning ecommerce agency that works with global, forward-thinking retailers. It blends customer experience focused solutions with unbeatable ecommerce technology to amplify the revenue companies can generate online. Space 48 is trusted by various platforms including BigCommerce, Magento, Shopify, Shopware and more, to deliver exceptional ecommerce experiences for consumers.

During its 14-year history, it has provided a full range of ecommerce consulting services with a focus on designing solutions to improve end-customer experiences and drive online sales. This includes user design experience, engineering, platform improvements, growth marketing and ecommerce consultancy. Having a long track record as an independent advisor across leading ecommerce platforms including BigCommerce, Magento and Shopify, Space 48 offers a differentiated proposition in the market due to the breadth of its ecommerce platform relationships. It has created beautifully designed and high performing ecommerce stores for Ordnance Survey, Charlotte Tilbury, Richer Sounds, Missguided and more.

Space48

Click here to watch NES 2022 Live

Kicking off NES 2022 and introducing this year's theme, &ldquo;Building the Future of Commerce Experiences&rdquo;, is our very own, Jim Lofgren. Tune in for a summary of what you can expect over the day.&nbsp;

Jim Lofgren

Welcome to NES 2022

Join leading digital commerce agency, Overdose, as they talk to the NES crowd about how the right people, culture, and diversity are the foundations to commerce success in 2022 and beyond...&nbsp;

Paul Pritchard

The Future of Commerce Starts with People

Shopper expectations are set by Amazon and other major marketplaces. The way to compete is to address and surpass these expectations. In this keynote, Paul Longhenry will cover how a winning checkout and payment orchestration continually converts shoppers. Expect insights on:&nbsp;
<ul>
<li>Why identity-powered commerce creates more value for both shoppers and merchants</li>
<li>How opt-in shopper identity can help merchants overcome the unfair advantage of Amazon and major marketplaces</li>
<li>How opt-in identity will enable checkout, payments, and post-purchase experiences that are consistent, and inspire shopper trust&nbsp;</li>
</ul>

Paul Longhenry

The Future of Checkout: Identity-Powered Commerce for a Shopper-Centric Approach

Join Track 1 NES 2022 Live to watch this session.
Concerns around topics such as diversity and the environment have deepened over the pandemic, and consumers have been active participants. Many brands have responded to this, presenting products, services, missions, purposes as &ldquo;diverse&rdquo;, &ldquo;environmentally friendly&rdquo;, and more. &nbsp;But do all these brands stay true to these values, and to what extent do their customers care? In this keynote, Trustpilot explore the findings of our recent consumer research that surveyed 1000 respondents across 7 markets, and share recommendations on how brands can integrate purposefulness into all aspects of the organization.

Gillian Harris

Brand Purpose and Honesty in Marketing

Join Eastside Co. as they work through some of the challenges faced by the increasing cost of acquisition and why post-purchase retention is more important than ever. Listen-in to understand more about the landscape right now and what this means for your ecommerce future. Hosted by Eastside&rsquo;s CMO, Louis Thompson, alongside CEO, Jason Stokes, and their in-house Optimisation and Growth Specialist, Claire Blacker.

Jason Stokes

Louis Thompson

Claire Blacker

The Future of Customer Acquisition & Retention

Join us for this fireside chat with the Forbes 30 Under 30 retail and ecommerce leader who&rsquo;s paving the way in direct-to-consumer fitness, as we discover the secrets to scaling a global online brand in 2022.

Grace Beverley

Tim Richardson

How TALA and SHREDDY Founder, Grace Beverley, Scaled an at-home Ecommerce Business into an Online Fitness Empire

Learn how Wilkinson Sword channels its 250 years of building customer relationships into scalable online 1:1 experiences for their audience&mdash;and converts shoppers at a rate that&rsquo;s 20x higher than your industry average.

Ben Ford

Ben Miller

Tailoring Personalized Experiences for Each Shopper at Scale: A Q&A with Wilkinson Sword

Hear from Shopify Plus, and a handful of key partners about how brands, agencies, and vendors are coming together to deliver unparalleled ecommerce experiences on the platform that engage, delight, and retain shoppers.&nbsp;

Stephen Jones

Paul Gray

Beth Moriarty

James White

Fiona Stevens

Frank Zimmermann

Scaling Your Tech Stack for Success in Shopify Plus

Dotdigital&rsquo;s annual Hitting the Mark report is back for its 11th edition. Much has changed since the previous report, and shifting consumer habits have placed a higher demand on ecommerce brands worldwide. The industry has faced a period of unprecedented growth, but how well have marketers adapted to these new demands? Dotdigital discuss their findings, including:&nbsp;&nbsp;
<ul>
<li>How to stand out in the inbox with email best practices</li>
<li>Winning tactics from across the industry</li>
<li>Secrets to conversion-driving experiences</li>
<li>Plus, much more!</li>
</ul>

Gavin Laugenie

Hitting the Mark! Highlights from Dotdigital’s Global Ecommerce Benchmark Report

Ecommerce has evolved rapidly in recent years, giving rise to one area that remains a hot topic: headless commerce. This session&rsquo;s panel discussion will explore the future of headless commerce, unveiling the key lessons retailers need to know before taking their first steps to this approach.&nbsp;

Rick Watson

Andrzej Dąbrowski

Tony Majidi

In Conversation with Rick Watson: Headless Commerce

With a myriad of agencies to choose from and specialist technologies everywhere we look, it can be difficult to know who to bring on board as an ecommerce merchant. In this session, leading agency, Space48, and their client, Furniturebox, discuss the considerations upon vendor selection and why choosing the right partners is fundamental to growth. Diving into Furniturebox&rsquo;s own challenges as a scaling &ldquo;considered commerce&rdquo; brand, this session&rsquo;s a must-see for those in the home furnishings industry hungry for growth.

Pete Robertshaw

James Ewens

The Perfect Match: Why Merchant Growth Depends on the Right Partnerships

Hear from Eddie Dunk, Ecommerce Conversion Manager at Dermalogica, on how he optimizes the brand&rsquo;s online store with leading Commerce Experience Platform, Nosto (including their smart, face-mapping technology). Joining Eddie will be the brand&rsquo;s Customer Success Manager at Nosto, who, together, will cover how to boost sales and revenue while also touching on the types of online experiences customers have grown to expect.

Ellen Grace

Eddie Dunk

Inside Dermalogica's Online Personalization Secrets that Increase Conversions and AOV

Join Track 1 NES 2022 Live to watch this session.
Hear how Flaconi moved to Composable Commerce by using Frontastic&rsquo;s stack. This customer journey dialogue sees two industry-leading experts, focusing on the challenges of moving from an older, monolithic stack to a completely new, composable tech stack. They&rsquo;ll also share some technical considerations when looking to offer a greater e-commerce experience to customers.
Join Adeel and Peter for a Q&amp;A at the end.

Adeel Younas

Peter Sunna

Best in Class: Flaconi’s Journey to Composable Commerce

We welcome Jack Pierse, Co-founder and CFO of Waylfyer, to speak all things ecommerce with Matthew Winnick and Gary Cooperman, Co-founder and CFO (respectively) of True Classic Tees. They discuss how to propel your ecommerce brand and scale, including the impact of flexible finance and funding.

Jack Pierse

Gary Cooperman

Matthew Winnick

Wayflyer x True Classic Tees: Funding and Growing Your Ecomm Brand

Online search engines remain the primary way consumers shop&mdash;to find advice and information. However, consumers also still rely on in-store sales teams as a crucial source of information when making purchases. Consumers want an integrated, omnichannel approach to shopping, not just a digital one, and to deliver this, accurate and up-to-date product information is crucial for your sales and conversions. Consumers increasingly need three types of information: technical, functional and emotional. This session dives into how this holy trio makes people comfortable in spending their money with you.

Ali Hanyaloglu

The Keystone to Providing a Compelling Omnichannel Experience Your Customers Expect

In the creator economy, brands and retailers must harness two key things: relevance and authenticity. Buried within the content consumers create are the most relevant, authentic, and trusted brand experiences that people crave&ndash;and ones that brands can&rsquo;t manufacture. In this discussion, we unpick the role of UGC in today&rsquo;s influencer-obsessed world and how retailers can leverage it to win big.

Damien Mahoney

Mazie Fisher

Putting Your Brand’s Biggest Fans to Work in the Creator Economy 

We&rsquo;ve been living in a golden age of ecommerce, where customer data has been readily available and used to power much of our marketing activity. Today, with changes such as GDPR, IOS updates and impending cookie limitations, we are entering a new, opt-out era. In this session, LoyaltyLion speak through how to overcome the difficulty of capturing the data required to generate ROI from traditional acquisition activity, and delivering personalized experiences that retain customers and create longer-lasting relationships.&nbsp;
Join Fiona for a Q&amp;A at the end.&nbsp;

How to Build Loyalty in the Opt-out Era

The online marketplace is predicted to top up to a growth of 6.5 trillion dollars by 2023. As marketplaces quickly become the future of the online economy, which technologies are readily available to help us succeed and win? Get the lineup in this session, hosted by Tim Richardson.

Jessica Young

Meghan Asha

Wilhelm Hamilton

The Future of the Online Marketplace

Join Track 1 NES 2022 Live to watch this session.
This panel depicts the latest industry data on global ocean freight, inventory forecasting, and optimization strategies for middle-and-last mile logistics. Come along to learn how merchants can discover an innovative managed freight approach to offset supply chain congestion, optimize distribution, and bring products to market faster and more reliably.
You&rsquo;ll learn how to:
<ul>
<li>Streamline inventory transport from Asian manufacturing hubs to global fulfillment centers, reducing costs, customs delays, and time-in-transit</li>
<li>Drive supply chain efficiency and reliability with automation, AI, and strategic inventory placement</li>
<li>Build a connected supply chain ecosystem to maximize visibility and improve forecasting with real-time data, using the latest platform technology</li>
</ul>

Chase Pickett

Kevin Marvinac

Jonathan Oates

Smooth Sailings to Help You Scale: Building A Connected Supply Chain for Seamless Business Flow

In this discussion, Michael Potters, Strategic Partner Manager at Gorgias, will be sharing how the highest performing merchants on Gorgias (Steve Madden, Timbuk2, Marine Layer) drive revenue through customer support, with 3 tactical tips.

Michael Potters

David Rose

3 Tactical Tips to Transform Customer Support into a Profit Center

Brian Lee was the Co-founder and CEO at The Honest Company, ShoeDazzle, and Legalzoom. While currently at BAM Ventures as Co-founder and CEO, this prolific venture capitalist will discuss what it takes to build a billion-dollar ecommerce empire, welcomed by Tim Richardson.

Brian Lee

In Conversation With… Brian Lee

After setting the bar high in 2021, brands are under pressure to achieve fast and scalable eCommerce growth this year. The problem? The traditional eCommerce revenue model is under attack. Online traffic is falling to record levels during the pandemic and customer acquisition costs are rising. To achieve growth in 2022, brands must maximize current traffic, optimize conversion rates, reduce bounce rates, and improve the digital experience. The question is, how?
In this session, leading Shopify brands, Brooklinen and Happiest Baby, will share actionable steps to create unique, personalized, and innovative digital experiences that will help brands attain their online growth goals.
&nbsp;

Kate MacCabe

Lexi Montée Busch

Achieving Scalable eCommerce Growth in 2022 and Beyond

Ending the day with a bang, we reveal the winners and finalists of our &nbsp;NES 2022 Awards! Join us in putting our hands together for leading brands, agencies, and technology solutions within our ecosystem across each North America, the UK, Nordics and APAC regions. You won&rsquo;t want to miss the big show!

Brian Lange

NES 2022 Awards Show

Finally, we welcome Jim Lofgren back to the stage to round the day out with a few concluding remarks, as NES 2022 comes to a close.&nbsp;

Agenda

Speakers.css-1f6omqm{margin:0;font-size:1.4rem;font-weight:500;line-height:1.5;color:#5d5d5d;font-family:'Poppins',sans-serif;margin-left:0.8rem;}45 Speakers