Name: NES 2022
Start: 18/05/2022 06:00 AM
End: 18/05/2022 10:00 PM
Location: Hubilo

Primary Theme-Copy

Europe/London

Akeneo

Nosto

Bolt

Klaviyo

LoyaltyLion

Dotdigital

Eastside Co (Shopify Plus Agency)

ShipBob

Reclaimit AB

Wayflyer

Frontastic - commercetools Frontend

YOTTAA

Trustpilot

Gorgias

Space48

Click here to watch NES 2022 Live

Kicking off NES 2022 and introducing this year's theme, &ldquo;Building the Future of Commerce Experiences&rdquo;, is our very own, Jim Lofgren. Tune in for a summary of what you can expect over the day.&nbsp;

Welcome to NES 2022

Join leading digital commerce agency, Overdose, as they talk to the NES crowd about how the right people, culture, and diversity are the foundations to commerce success in 2022 and beyond...&nbsp;

The Future of Commerce Starts with People

Shopper expectations are set by Amazon and other major marketplaces. The way to compete is to address and surpass these expectations. In this keynote, Paul Longhenry will cover how a winning checkout and payment orchestration continually converts shoppers. Expect insights on:&nbsp;
<ul>
<li>Why identity-powered commerce creates more value for both shoppers and merchants</li>
<li>How opt-in shopper identity can help merchants overcome the unfair advantage of Amazon and major marketplaces</li>
<li>How opt-in identity will enable checkout, payments, and post-purchase experiences that are consistent, and inspire shopper trust&nbsp;</li>
</ul>

The Future of Checkout: Identity-Powered Commerce for a Shopper-Centric Approach

Join Track 1 NES 2022 Live to watch this session.
Concerns around topics such as diversity and the environment have deepened over the pandemic, and consumers have been active participants. Many brands have responded to this, presenting products, services, missions, purposes as &ldquo;diverse&rdquo;, &ldquo;environmentally friendly&rdquo;, and more. &nbsp;But do all these brands stay true to these values, and to what extent do their customers care? In this keynote, Trustpilot explore the findings of our recent consumer research that surveyed 1000 respondents across 7 markets, and share recommendations on how brands can integrate purposefulness into all aspects of the organization.

Brand Purpose and Honesty in Marketing

Join Eastside Co. as they work through some of the challenges faced by the increasing cost of acquisition and why post-purchase retention is more important than ever. Listen-in to understand more about the landscape right now and what this means for your ecommerce future. Hosted by Eastside&rsquo;s CMO, Louis Thompson, alongside CEO, Jason Stokes, and their in-house Optimisation and Growth Specialist, Claire Blacker.

The Future of Customer Acquisition & Retention

Join us for this fireside chat with the Forbes 30 Under 30 retail and ecommerce leader who&rsquo;s paving the way in direct-to-consumer fitness, as we discover the secrets to scaling a global online brand in 2022.

How TALA and SHREDDY Founder, Grace Beverley, Scaled an at-home Ecommerce Business into an Online Fitness Empire

Learn how Wilkinson Sword channels its 250 years of building customer relationships into scalable online 1:1 experiences for their audience&mdash;and converts shoppers at a rate that&rsquo;s 20x higher than your industry average.

Tailoring Personalized Experiences for Each Shopper at Scale: A Q&A with Wilkinson Sword

Hear from Shopify Plus, and a handful of key partners about how brands, agencies, and vendors are coming together to deliver unparalleled ecommerce experiences on the platform that engage, delight, and retain shoppers.&nbsp;

Scaling Your Tech Stack for Success in Shopify Plus

Dotdigital&rsquo;s annual Hitting the Mark report is back for its 11th edition. Much has changed since the previous report, and shifting consumer habits have placed a higher demand on ecommerce brands worldwide. The industry has faced a period of unprecedented growth, but how well have marketers adapted to these new demands? Dotdigital discuss their findings, including:&nbsp;&nbsp;
<ul>
<li>How to stand out in the inbox with email best practices</li>
<li>Winning tactics from across the industry</li>
<li>Secrets to conversion-driving experiences</li>
<li>Plus, much more!</li>
</ul>

Hitting the Mark! Highlights from Dotdigital’s Global Ecommerce Benchmark Report

Ecommerce has evolved rapidly in recent years, giving rise to one area that remains a hot topic: headless commerce. This session&rsquo;s panel discussion will explore the future of headless commerce, unveiling the key lessons retailers need to know before taking their first steps to this approach.&nbsp;

In Conversation with Rick Watson: Headless Commerce

With a myriad of agencies to choose from and specialist technologies everywhere we look, it can be difficult to know who to bring on board as an ecommerce merchant. In this session, leading agency, Space48, and their client, Furniturebox, discuss the considerations upon vendor selection and why choosing the right partners is fundamental to growth. Diving into Furniturebox&rsquo;s own challenges as a scaling &ldquo;considered commerce&rdquo; brand, this session&rsquo;s a must-see for those in the home furnishings industry hungry for growth.

The Perfect Match: Why Merchant Growth Depends on the Right Partnerships

Hear from Eddie Dunk, Ecommerce Conversion Manager at Dermalogica, on how he optimizes the brand&rsquo;s online store with leading Commerce Experience Platform, Nosto (including their smart, face-mapping technology). Joining Eddie will be the brand&rsquo;s Customer Success Manager at Nosto, who, together, will cover how to boost sales and revenue while also touching on the types of online experiences customers have grown to expect.

Inside Dermalogica's Online Personalization Secrets that Increase Conversions and AOV

Join Track 1 NES 2022 Live to watch this session.
Hear how Flaconi moved to Composable Commerce by using Frontastic&rsquo;s stack. This customer journey dialogue sees two industry-leading experts, focusing on the challenges of moving from an older, monolithic stack to a completely new, composable tech stack. They&rsquo;ll also share some technical considerations when looking to offer a greater e-commerce experience to customers.
Join Adeel and Peter for a Q&amp;A at the end.

Best in Class: Flaconi’s Journey to Composable Commerce

We welcome Jack Pierse, Co-founder and CFO of Waylfyer, to speak all things ecommerce with Matthew Winnick and Gary Cooperman, Co-founder and CFO (respectively) of True Classic Tees. They discuss how to propel your ecommerce brand and scale, including the impact of flexible finance and funding.

Wayflyer x True Classic Tees: Funding and Growing Your Ecomm Brand

Online search engines remain the primary way consumers shop&mdash;to find advice and information. However, consumers also still rely on in-store sales teams as a crucial source of information when making purchases. Consumers want an integrated, omnichannel approach to shopping, not just a digital one, and to deliver this, accurate and up-to-date product information is crucial for your sales and conversions. Consumers increasingly need three types of information: technical, functional and emotional. This session dives into how this holy trio makes people comfortable in spending their money with you.

The Keystone to Providing a Compelling Omnichannel Experience Your Customers Expect

In the creator economy, brands and retailers must harness two key things: relevance and authenticity. Buried within the content consumers create are the most relevant, authentic, and trusted brand experiences that people crave&ndash;and ones that brands can&rsquo;t manufacture. In this discussion, we unpick the role of UGC in today&rsquo;s influencer-obsessed world and how retailers can leverage it to win big.

Putting Your Brand’s Biggest Fans to Work in the Creator Economy 

We&rsquo;ve been living in a golden age of ecommerce, where customer data has been readily available and used to power much of our marketing activity. Today, with changes such as GDPR, IOS updates and impending cookie limitations, we are entering a new, opt-out era. In this session, LoyaltyLion speak through how to overcome the difficulty of capturing the data required to generate ROI from traditional acquisition activity, and delivering personalized experiences that retain customers and create longer-lasting relationships.&nbsp;
Join Fiona for a Q&amp;A at the end.&nbsp;

How to Build Loyalty in the Opt-out Era

The online marketplace is predicted to top up to a growth of 6.5 trillion dollars by 2023. As marketplaces quickly become the future of the online economy, which technologies are readily available to help us succeed and win? Get the lineup in this session, hosted by Tim Richardson.

The Future of the Online Marketplace

Join Track 1 NES 2022 Live to watch this session.
This panel depicts the latest industry data on global ocean freight, inventory forecasting, and optimization strategies for middle-and-last mile logistics. Come along to learn how merchants can discover an innovative managed freight approach to offset supply chain congestion, optimize distribution, and bring products to market faster and more reliably.
You&rsquo;ll learn how to:
<ul>
<li>Streamline inventory transport from Asian manufacturing hubs to global fulfillment centers, reducing costs, customs delays, and time-in-transit</li>
<li>Drive supply chain efficiency and reliability with automation, AI, and strategic inventory placement</li>
<li>Build a connected supply chain ecosystem to maximize visibility and improve forecasting with real-time data, using the latest platform technology</li>
</ul>

Smooth Sailings to Help You Scale: Building A Connected Supply Chain for Seamless Business Flow

In this discussion, Michael Potters, Strategic Partner Manager at Gorgias, will be sharing how the highest performing merchants on Gorgias (Steve Madden, Timbuk2, Marine Layer) drive revenue through customer support, with 3 tactical tips.

3 Tactical Tips to Transform Customer Support into a Profit Center

Brian Lee was the Co-founder and CEO at The Honest Company, ShoeDazzle, and Legalzoom. While currently at BAM Ventures as Co-founder and CEO, this prolific venture capitalist will discuss what it takes to build a billion-dollar ecommerce empire, welcomed by Tim Richardson.

In Conversation With… Brian Lee

After setting the bar high in 2021, brands are under pressure to achieve fast and scalable eCommerce growth this year. The problem? The traditional eCommerce revenue model is under attack. Online traffic is falling to record levels during the pandemic and customer acquisition costs are rising. To achieve growth in 2022, brands must maximize current traffic, optimize conversion rates, reduce bounce rates, and improve the digital experience. The question is, how?
In this session, leading Shopify brands, Brooklinen and Happiest Baby, will share actionable steps to create unique, personalized, and innovative digital experiences that will help brands attain their online growth goals.
&nbsp;

Achieving Scalable eCommerce Growth in 2022 and Beyond

Ending the day with a bang, we reveal the winners and finalists of our &nbsp;NES 2022 Awards! Join us in putting our hands together for leading brands, agencies, and technology solutions within our ecosystem across each North America, the UK, Nordics and APAC regions. You won&rsquo;t want to miss the big show!

NES 2022 Awards Show

Finally, we welcome Jim Lofgren back to the stage to round the day out with a few concluding remarks, as NES 2022 comes to a close.&nbsp;

Agenda

Speakers

Fiona Stevens

Ali Hanyaloglu

Ellen Grace

Eddie Dunk

Ben Ford

Gavin Laugenie

Peter Sunna

Adeel Younas

Kevin Marvinac

Chase Pickett

Gillian Harris

Michael Potters

Jim Lofgren

Paul Longhenry

Tim Richardson

Ben Miller

Jack Pierse

Matthew Winnick

Gary Cooperman

Damien Mahoney

Jonathan Oates

Brian Lange

Grace Beverley

Brian Lee

Rick Watson

Paul Gray

Stephen Jones

Beth Moriarty

James White

Andrzej Dąbrowski

Tony Majidi

Jessica Young

Wilhelm Hamilton

Meghan Asha

Lexi Montée Busch

Kate MacCabe

David Rose

James Ewens

Pete Robertshaw

Jason Stokes

Louis Thompson

Claire Blacker

Frank Zimmermann

Paul Pritchard

Mazie Fisher

Sponsors