Speakers33 Speakers

Celine Chan

Managing Director

APAC

Raymond Devadass

Founder & CEO

Daythree Business Services

Raj Chaudhuri

VP, Global Services Group, American Exco

American Express Malaysia

Jusri Ong

Founder & Managing Director

Telecontinent Sdn Bhd

Dato’ Munirah Looi

Founder/President & CEO

Brandt International

Byron J. Fernandez

EVP Malaysia & India & Group CIO

TDCX (MY) Sdn. Bhd.

Vigneswaran Sivalingam

Sr. Director, Operations

TDCX MY SDN BH

Emily Sheela Koshy

Head of Customer Relations & Quality Assurance

Malaysia Airlines Berhad

Corina Tan

Vice President and General Manager

CSB Global Business Services and Dell Malaysia

Ian Aitchison

CEO Asia Pacific (APAC)

COPC Inc.

Andy Cranshaw

Senior Vice President Learning and Development

TDCX

Chevonne Hassan

Transformational Coach | Speaker | Leadership Facilitator | Mental Health Advocate

Freelance

CS Gill

Country Manager

Infobip

Sumitra Nair

Vice President and Head - Digital Skills and Jobs

Malaysia Digital Economy Corporation (MDEC)

George Aveling

Group CEO and International Partner

Tack TMI in Malaysia

Jazlan Azizy Jusoh

Head Business Services

Telekom Malaysia Berhad

Mary Nair

Industry Excellent Awards 2021 Chief Judge

CONTACT CENTRE ASSOCIATION OF MALAYSIA

Rana Singh

Country Head

IGT Services And Technologies Kl Sdn Bhd

Supraja Prasad

Regional Head Malaysia & Hong Kong

Freshworks

S. Thilakavathi

Industry Excellent Awards 2021 Chairperson

CONTACT CENTRE ASSOCIATION OF MALAYSIA

Manju Thavamoney

Exec Director

CCAM

Howard U

Enterprise Account Manager

NICE Singapore

Anila Fredericks

Head of Customer Service Operations

Telstra International Service Centres

Vikas Kumar

Solution Director for ASEAN & Strategic Accounts

NICE Singapore

Ng TC

Senior Solution Manager

O’Connor’s Engineering Sdn Bhd

Kannan Rajaratnam

Customer Experience And Epayments Director

ZALORA South East Asia.

Bernard Chin

Chief Operating Officer, Malaysia & Singapore

Teleperformance

Christalene Jeanita Philip

Head of Service Delivery

Aspire Lifestyles

Ken Ng

CEO, Senior Managing Consultant and Chief Master Trainer

The ATCEN Group (ATCEN Sdn Bhd)

Lolitta Suffian

CXO

Telekoms Malaysia

Karthik Kethireddypally

Field Marketing

Freshworks

Ken Ng

CEO

ATCEN SDN Bhd

Corina Tan

Vice President

Dell Technologies