Name: MENA Conversational AI Summit 2021
Start: 06/12/2021 07:55 AM +00:00
End: 08/12/2021 01:30 PM +00:00

Make your customer feel remembered, heard and understood. This is the foundation of an empathetic customer experience &mdash; delivered through Experience as a Service℠. Give customer the experience they want, whether that&rsquo;s an agent who sympathizes while solving a complex issue or a quick answer from a bot.

Genesys

Cognigy is a global leader in conversational AI automation for contact centers. Its low-code platform, Cognigy.AI, enables enterprises to automate customer and employee communications using intelligent voice- and chatbots. With precise, reliable intent recognition, highly flexible dialogs and seamless integration into backend systems, Cognigy.AI creates superior user experiences, and helps companies reduce support costs and improve scalability. Cognigy.AI is available in SaaS and on-premise environments and supports conversations in any language and on any channel including web, phone, SMS and mobile apps. Cognigy&rsquo;s worldwide client portfolio includes Daimler, Bosch, Lufthansa, Salzburg AG and many more. Learn more at cognigy.com.

Cognigy

Kore.ai pioneered the creation and adoption of AI-native virtual assistants by enterprises across all industries and regions. Over the years, Kore.ai has emerged as the trusted advisor and preferred technology provider to automate conversational interactions for its Global 2000 customers.Kore.ai&rsquo;s conversational AI product portfolio has and will continue to transform enterprises by delivering delightful customer and employee experiences with unmatched contextual intelligence.&nbsp;

Kore.ai

Headquartered in Silicon Valley, Gupshup is the leading smart messaging platform. Gupshup enables businesses to build engaging conversational experiences seamlessly across 30+ messaging channels using a single API. Gupshup offers an easy-to-use Omnichannel messaging API, advanced bot-building platform, and mobile marketing tools. Gupshup's messaging platform handles over 6 billion messages per month enabling over 39,600 businesses to send messages to nearly a billion users across channels including SMS, Voice, Instagram, WhatsApp, Mobile Web, Android, RCS, FB Messenger, Twitter, Telegram, Instagram, WeChat, and In-app. Gupshup's constant innovation enables it to offer market leading features on its platform, enabling developers to build Interactive, Programmable, Omni-channel messaging services.

Gupshup

MindTitan is a company that solves business problems through advanced AI and Machine Learning solutions.&nbsp;
Our industry expertise has been validated through partnerships with the General Organization of Social Insurance (GOSI) from Saudi Arabia, the United Nations Development Programme (UNDP), and the governments of Estonia and Uzbekistan.
Our vision is based on turnkey AI solutions and end-to-end support, from defining an AI strategy, &nbsp;working with your data, applications, and infrastructure to piloting and scaling the solutions. Where appropriate, we also offer existing tools from our suite of products.&nbsp;
Focusing on corporates, startups, and the public sector we have built various solutions based on computer vision, natural language processing, speech recognition, and other predictive models.
In fact, we have achieved an 85% success rate in more than 70 delivered AI projects, &nbsp;which is immense compared to the industry average where 85% of AI projects fail.
Among our biggest projects, we should definitely name the development of an AI strategy for the Estonian government and for the public institution of the Kingdom of Saudi Arabia, full customer service automation for leading Nordic Telco Elisa, and development of the Tax fraud prediction model for the tax authorities of Estonia.
&nbsp;

MindTitan

Actionbot by TUATARA is something more than a chatbot. Actionbot is an intelligent assistant that proactively reacts to customers&rsquo; actions. It interacts with any digital channel, uses with any data source, and operates in any environment. All these to offer a complete digital experience. Our intelligent assistant can also be fully integrated with Whatsapp, Facebook Messenger, Siri, or Google Assistant services. Actionbot has been successfully implemented in insurance, banking, and telecommunications companies. If you have been using Omantel&rsquo;s Noor, you already know how significantly Actionbot can improve customer service and internal processes.

Actionbot by Tuatara

We are UAE&rsquo;s business facilitating platform that connects people, partners and ideas. Verve Management organizes remarkable events and provide solutions through Congresses &amp; Summits, Trainings &amp; Workshops, Exhibitions, Association Management, Industry Meetings and Managed Events in Asia, Middle East and Africa.
Verve Management strives to do exactly what your business needs. We strongly believe that our purpose is to provide solutions that progress your company&rsquo;s production and performance. We develop exceptional events that drive corporate innovation by developing senior-level executives and partners to share expertise, insights, business knowledge and showcasing projects.
Be Future Ready with Verve Management.
MARKET RESEARCH
An exceptional event is developed based on extensive market research, guided and developed by industry partners, informed by local market expertise and supported by top associations &amp; government bodies from the region. Let Verve Management work for you. We, together with you will develop the best research plan that is needed to clear any doubts.
From world class exhibitions, to agenda setting, conferences and continuing education to global communities, there is a Verve event to help you meet your objectives.

Verve Management

Sanjeev Madavi

Afrah Kazi

Ahmed Khbeer

Amit Yadav

Ladislau Batalha

Ahmed Abdellatief

Thuraiya Mohamed Ahmed Al Harthi

Arvind Badri

Benoît Malherbe

January Barnes

Saaim Aslam

Kartik Bhatt

Ahmad Samir

Kanchan Sambhnani

DAY 2 - MENA Conversational AI Summit 2021

WELCOME NOTE

OPENING KEY NOTE 

HYPER AUTOMATION IN BANKING WITH GENESYS

<ul>
<li>How can employee productivity be enhanced with AI - Powered Personal Assistants</li>
<li>Automate repetitive tasks and save time, minimizing unproductive hours</li>
<li>Leveraging AI - Powered Personal Assistants for a better employee experience</li>
</ul>

Dr. Salim Al-Shuaili

PANEL DISCUSSION | CONVERSATIONAL AI: THE NEXT WAVE OF CUSTOMER AND EMPLOYEE EXPERIENCE

<ul>
<li>What is the future of speech recognition &amp; voice - activated technolgoy</li>
<li>Emerging trends in customer interaction: Providing the right customer support</li>
<li>Winning the new digital customer with autonomous contact centers</li>
</ul>

INNOVATION IN CONTACT CENTER TECHNOLOGY & VOICE AUTOMATION

<ul>
<li>How conversational commerce is redefining retail businesses</li>
<li>Is Contactless Commerce is the new normal for today's innovative retailers?</li>
<li>How successful are AI chatbot solutions for retail business in current times?</li>
</ul>

Agenda

Speakers29 Speakers

Afrah Kazi

Frederik Bisbjerg

Sanjeev Madavi

Kartik Bhatt

Ahmed Khbeer

Amjid Ali

Kowshik Bhattacharjee

Amit Yadav

Mohamed Ghazala

Hesham Fawzy Moussa

Khaled Nabhan

Sana Syed

Ladislau Batalha

Ahmad Samir

Greg Czopar

Ahmed Abdellatief

Mubarak AlHarbi

Peter Floer

Thuraiya Mohamed Ahmed Al Harthi

Chirodip Basu Roy

Arvind Badri

Shiraz Ali

Benoît Malherbe

Ahmad Sidawi

Dr. Jassim Haji

January Barnes

Kanchan Sambhnani

Saaim Aslam

Dr. Salim Al-Shuaili

Booth7 Booth

Genesys

Cognigy

Kore.ai

Gupshup

MindTitan

Actionbot by Tuatara

Verve Management

Agenda

Speakers.css-1f6omqm{margin:0;font-size:1.4rem;font-weight:500;line-height:1.5;color:#5d5d5d;font-family:'Poppins',sans-serif;margin-left:0.8rem;}29 Speakers

Afrah Kazi

Frederik Bisbjerg

Sanjeev Madavi

Kartik Bhatt

Ahmed Khbeer

Amjid Ali

Kowshik Bhattacharjee

Amit Yadav

Mohamed Ghazala

Hesham Fawzy Moussa

Khaled Nabhan

Sana Syed

Ladislau Batalha

Ahmad Samir

Greg Czopar

Ahmed Abdellatief

Mubarak AlHarbi

Peter Floer

Thuraiya Mohamed Ahmed Al Harthi

Chirodip Basu Roy

Arvind Badri

Shiraz Ali

Benoît Malherbe

Ahmad Sidawi

Dr. Jassim Haji

January Barnes

Kanchan Sambhnani

Saaim Aslam

Dr. Salim Al-Shuaili

Booth.css-7303n9{margin:0;font-size:1.4rem;font-weight:500;line-height:1.5;color:#5d5d5d;font-family:'Poppins',sans-serif;color:#FFFFFF;margin-left:0.8rem;font-weight:400;}7 Booth

Genesys

Cognigy

Kore.ai

Gupshup

MindTitan

Actionbot by Tuatara

Verve Management

Speakers29 Speakers

Booth7 Booth