Name: Loyalty Connect 2023
Start: 15/03/2023 04:00 PM +00:00
End: 28/03/2023 08:00 PM +00:00

LoyaltyLion is a data-driven loyalty and engagement platform, powering sustainable growth for over 10,000 ecommerce businesses around the world. Use LoyaltyLion to create a loyalty program that goes beyond points and rewards, driving greater customer lifetime value and more cost-effective acquisition through better customer relationships.

LoyaltyLion

Gorgias is the #1 rated helpdesk for Shopify, Magento and BigCommerce that has already assisted 8000+ businesses from all over the globe to boost their sales by organizing a seamless journey for their customers. By centralizing customer interactions and automating 20% of responses to repetitive questions, your support agents will now spend their valuable time answering unique questions and requests and, as a result, build strong relationships between the customer and the brand.

Gorgias

Klaviyo helps online brands personalize email and SMS at scale. Their customer platform pulls together all customer data, email, and SMS under one solution and makes it accessible and actionable to every marketer. This data empowers you to acquire more customers, convert more visitors, and drive more lifetime value in the channels that matter most. <a href="https://www.klaviyo.com/grow/bettertogether" target="_blank" rel="noopener">Register for Klaviyo's Better Together series</a> and tune into our first episode featuring LoyaltyLion.

Klaviyo

ShipBob is a global omnifulfillment solution trusted by 7,000+ brands to ship orders everywhere their customers shop. Powered by the leading fulfillment technology with a global network of 40+ fulfillment centers across the US, Canada, UK, EU, and Australia, ShipBob provides best-in-class supply chain solutions to meet customer expectations.

ShipBob

Okendo is a customer marketing platform that enables brands to grow faster and more efficiently by building stronger customer relationships. Using Okendo, brands can gain actionable insights into customer preferences and behaviors, drive customer advocacy, and deliver more personalized customer experiences.

Okendo

Recharge is the leading subscription management solution, helping ecommerce merchants of all sizes launch and scale subscription offerings. Today, Recharge powers subscriptions for more than 50 million subscribers across 15,000 merchants, including fast-growing brands such as Blueland, Hello Bello, Verve Coffee Roasters, Billie, Ilia, and Vital Proteins.

Recharge

Roswell is a full service ecommerce agency and Shopify Plus Partner. With a roster of over 75 merchants having a combined annual gross merchandise value (GMV) of a quarter of a billion USD, they focus on one singular goal: growth. As experts in both DTC and B2B merchants, their suite of services include creative, tech solutions, and growth marketing.

Roswell NYC

One of only five woman-owned Shopify Plus Preferred Partners in the world, Chelsea &amp; Rachel Co. has a proven track record of delivering increased sales for their ecommerce clients. They were recently awarded the Most Merchant Obsessed Agency from Shopify in 2022 and Best Agency Partner 2020 award from Recharge for their exceptional work and development in subscription. Focusing on consumer food and wellness brands, Chelsea &amp; Rachel, Co is quickly leading the path on UX/UI and custom development for enterprise brands looking to make a significant impact. Chelsea &amp; Rachel Co. cast vision and innovate with technology to create unique and ground-breaking solutions for growth problems.

Chelsea and Rachel Co. 

Welcome to Loyalty Connect 2023! To open the conference we'll share some key information about the running of the event and give you a flavor of what's in store for the rest of the day.&nbsp;

Fiona Stevens

Loyalty Connect 2023: Kickoff

Loyalty programs are a go-to strategy for many brands to retain their customers and grow their value over the longer term.
 Whether you have a loyalty program (and want to improve its value to your business and to your members) or you are thinking of a program (and you&rsquo;re not sure if it&rsquo;s worth investing in a program), in this session, loyalty expert Adam Posner, will be providing actionable insights on the following questions:
&nbsp;
<ul>
<li>Do you really need a loyalty program? The nine goals for a program</li>
<li>Where&rsquo;s the value to your business? 11 loyalty program revenue opportunities</li>
<li>How to make your loyalty program meaningful and desirable to your members - the six currencies loyalty program members care about</li>
</ul>

Adam Posner

Keynote: Loyalty programs - why bother? 

An effective customer retention strategy is essential for any brand that wants to be successful in 2023. Join this session to learn:
<ul>
<li>How a solid retention strategy can help your brand endure the tough economic climate&nbsp;</li>
<li>Why your existing customers are the biggest key to growth right now&nbsp;</li>
<li>Tactics you can use right now to retain your existing customer base&nbsp;</li>
</ul>

Ben Pointing

Recession-proofing with retention: mastering loyalty to weather the economic downturn

The post-purchase experience you offer plays a huge role in whether or not you&rsquo;ll see your customers again, so how does yours stack up?
In this roundtable we&rsquo;re joined by ecommerce experts to explore exactly what makes customers keep coming back after they&rsquo;ve purchased, and how you can level up your post-purchase game to win more repeat business.&nbsp;

Chris Burr

Christy Ottesen

Gabrielle San Nicola

Krista Pisciotta

Roundtable: How to shape your post-purchase experience to drive brand loyalty

Come and see what serious success looks like as we dive into Hat Heaven&rsquo;s booming loyalty program!&nbsp;
Ecommerce agency, Roswell NYC, will be joined by the brand themselves to discuss the ins and outs of their loyalty program and how they turned their retention strategy into a revenue stream.

Hannah Morris

Nihar Kulkarni

Emily Roberts

Brand spotlight: How Hat Heaven achieved 4x more spending from loyalty members than non-members

According to Klaviyo data, post-purchase emails see open rates that are almost 17% higher than the average email automation. Learn how to acquire new customers and win back disengaged customers by leveraging omnichannel marketing that engages at every stage of their customer journey. 
Want to make sure you're maximizing your LoyaltyLion x Klaviyo integration, or just curious to understand more? <a href="https://www.klaviyo.com/grow/bettertogether?utm_medium=partner&amp;utm_source=0013o00002TPcNeAAL&amp;utm_campaign=7013o000002bbgtAAA" target="_blank" rel="noopener">Watch our on-demand episode of Better Together</a>.

Alex McPeak

Nicole Hakakian

How to build a loyal customer base through lifecycle marketing

Ecommerce businesses pour time and money into attracting prospects with the hope of turning them into new customers.
 But as acquisition costs skyrocket, attracting new customers will quickly eat through your budget &mdash; especially if you can&rsquo;t keep them around.
 In this session, you&rsquo;ll learn why customer retention is the solution you&rsquo;ve been looking for. We&rsquo;re going to show you how to calculate your customer retention rate and share ways to improve your customer retention rate and reduce churn.
&nbsp;

Erin Watt

How to drive customer retention through CX

An effective way to drive brand loyalty while also delivering a personalized customer experience is to connect all the tools in your tech stack. By doing this you can create a full data picture of each and every customer, which in turn allows you to make them feel valued and seen. Join this session to discover what you can achieve when using Gorgias, Klaviyo and LoyaltyLion together.

Heather DuBois

Rob Hand

How to build brand loyalty with a best-in-class tech stack

Join us for the second brand spotlight of the day where we&rsquo;ll find out from Primal Kitchen and their agency, Chelsea &amp; Rachel Co., exactly how they have achieved their phenomenal program performance. Their loyalty program buy-in is up there with the strongest we&rsquo;ve ever seen, and as a result they have: Iincreased loyalty purchase revenue by 71%, increased purchasing loyalty program members by 240% in 16 months and doubled the number of monthly referrals. Trust us, you don&rsquo;t want to miss this.

Rachel Saul

Chelsea Jones

Brand Spotlight: How Primal Kitchen increased loyalty purchase revenue by 71%

Roll up, roll up! Bring your retention riddles and customer loyalty conundrums to our team of experts in this troubleshooting Ask Me Anything session. Tell us about the problems you're currently facing and we'll make sure you leave with some solid, actionable advice.

Jason Leader

Katie Kopchik

Steve Langley

Amber Willock

Loyalty 101: Your loyalty and retention troubleshooting AMA

Claire Dewing

LoyaltyConnect

English

Europe/London

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Agenda

Speakers22 Speakers