Name: Finnovex East Africa 2022
Start: 20/04/2022 05:00 AM +00:00
End: 21/04/2022 02:30 PM +00:00

SmartStream is a recognised leader in financial transaction management solutions that enable firms to improve operational control, reduce costs, build new revenue streams, mitigate risk and comply accurately with the regulators.
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By helping its customers through their transformative digital strategies, SmartStream provides a range of solutions for the transaction lifecycle with AI and machine learning technologies embedded - which can be deployed in the cloud or as managed services.
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As a result, more than 2,000 clients - including 70 of the world&rsquo;s top 100 banks, rely on SmartStream Transaction Lifecycle Management (TLM&reg;) solutions to deliver greater efficiency to their operations.

SmartStream

Yellow.ai is the next-gen total experience automation platform powered by Dynamic AI agents that enables enterprises to offer enriching, delightful and personalized interactions with their customers and employees across their preferred choice of channel, language and time. We help you deliver an integrated customer experience by bringing together the best of AI + Human capabilities, and gain prominence across banks' operations.&nbsp;
 Customer expectations for banking are evolving, as are the channels on which they communicate.Dynamic AI agents from Yellow.ai automatically answer questions and complete transactions for your customers over voice, text and chat channels, day and night. Our proprietary machine learning and natural language processing capabilities resolve complex customer queries faster and more efficiently, delivering a better customer experience.
 For complex requests that require human involvement, Yellow.ai's dynamic AI agents immediately connect customers to live agents. As part of the transfer, the AI agent supplies the live customer support representative with all the customer's details and concerns, guaranteeing seamless transition and a continuous, faster support journey. The AI-human approach means agents focus on the challenging issues while the AI agent takes care of the rest, providing moments of trust for customers and increasing their satisfaction.By tracking all requests and their resolutions, our dynamic AI agents gather data and learn from every encounter, becoming smarter and automating more requests in the future.

Yellow.ai- The World’s Leading Next-gen CX Automation Platform

MoEngage is an insights-led customer engagement platform that makes orchestrating moments-based customer journeys a reality. With MoEngage, you can analyse user behaviour and then act on insights with personalised messaging on your customers preferred channel, at the right time.
 Engage Customers across the lifecycle
Onboard:
Make it easy to get started with your banking self-care mobile app. Send timely messages or reminders across multiple channels and guide customers through the login and authentication steps. Reduce friction by easing the sign-in and authentication workflow. Communicate the steps in the onboarding process and set-up automated reminder for customers who drop-off. Retain:
Keep customers hooked to your digital channels with timely reminders and alerts. Increase repeat visits and app launches by 30% with timely reminders and relevant alerts. Help your customers discover useful features within your app with guided journeys. Send timely reminders on account rebalancing, payment dues, and investment options. Engage customers across channels and devices with content tailored to their personal goals. Grow:
Increase card usage, grow deposits, and disburse more loans by sharing personalized financial advice with each customer. Tailor communication based on transactions, preferences, demographics, and location filters. Encourage your most loyal customers to rate and recommend you. Identify and engage customers who are most ready for upsell or cross-sell opportunities.
Insights-led customer engagement platform for the customer-obsessed brands
 Get a unified Customer View Get a complete view of your customers&rsquo; interactions across all touchpoints - mobile, web, app, POS systems, and more - in one place. Never lose sight of their interests, preferred channels and products, and friction points in their journey.&nbsp;
 Segment customers intelligently Auto-segment customers into categories such as loyal, promising, at risk, and more based on their behavior. Leverage predictive models that identify who are more likely to respond to promotions.
 Engage customers on their turf Engage your shoppers where they are. Create rich and seamless experiences across channels -- email, SMS, in-app, website, push notifications, and more.
 Get limitless insights Harness the power of your data by integrating easily across analytics and visualization platforms like Amplitude, Tableau, Google Data Studio, Qlik, and Redash. Create a unified view of your customers by importing customer data and events across sources through server APIs.
 Automate the journey from a new customer to a digital-only customer Enable omnichannel lifecycle campaigns that auto-trigger the most relevant financial advice, messages, updates, alerts, and products to your customers based on specific behavior, events, time, lifecycle stage, and more.
 Bridge the gap between the physical and digital With Geofencing, you can trigger highly relevant and contextual notifications based on the customer&rsquo;s current location. Point them to the nearest branch. Enable contactless entry into your kiosk - the possibilities are many.
 Send personalized recommendations Delight your customers with smart recommendations that are tailored to their needs, behavior, location, and more. Alert them to cashback offers, payment plans, investment options, and more -- with precision and speed.
 Understand the customer path What are the steps between a customer sign-up and first payment or transaction? What&rsquo;s the journey of a loyal customer vs a occasional customer? With User Paths, you can visualize how customers navigate point-to-point and identifying areas to optimize.
 Reach more customers Between 40-70% of Android customers do not receive your push notifications due to device and network restrictions. With Push Amplification+, you can reach these customers and see an immediate uplift in conversion rates.
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Moengage

PureSoftware is a global software product and digital services company that focuses on driving a differentiated customer experience, accelerating cycle time, and improving business outcomes through the integration of digital solutions, robotic automation, and non-linear commercial models. Arttha, from PureSoftware, is one of the fastest-growing financial technology platforms. It helps businesses embrace digital solutions in the areas of consumer and MSME banking, agency/ branchless banking, digital lending, payments, and merchant management. Delivering value for almost a decade, Arttha&rsquo;s microservices-based cloud-ready architecture is increasingly the choice of banks and fintech service providers looking to expand their digital offerings.

PureSoftware

Finnovex East Africa Day 2 Live

Stanley Mwangi Chege

Opening Remarks from the Chairman

Chike Isiuwe

Opening Keynote: Innovation in Agent Banking: A new banking model for Africa

Michael Michie

Innovating financial applications through gamification

Varghese Thambi

Patricia Mugabe

Sahil Arya

Wole Odeleye

Gunjan Dhingra

Raoul Ndayambaje

INNOVATORS PANEL Why Innovation culture is pertinent in banking Industry and its Digital Landscape

Networking Coffee Break and Visit to the Boutique Exhibition Lounge

Walubita Luwabelwa  

Industry Expert Session: How are African Banks revolutionising Customer Onboarding?

Mutisunge Zulu

The role digitization (artificial intelligence and machine learning) in the lending journey

Julius Orayo

Transforming BFSI with a Cloud-first Strategy

Faheem Ali

Olanma John-Agbaje

Amrit Gayan

Karanja Gichiri

Sulaiman Mugalasi

FUTURE FOCUS PANEL How to successfully Building tomorrows work force in a digital world?

LIVE STREAM

Speakers33 Speakers

Baseer Mohammed

Amrit Gayan

Walubita Luwabelwa

Varghese Thambi

Steve Njenga

Sulaiman Mugalasi

Stanley Mwangi Chege

Faheem Ali

Lanre Bamisebi

Olanma John-Agbaje

Patricia Mugabe

Yared Endale

Raoul Ndayambaje

Abdi Mohamed

Dr. Henry Clarke Kisembo

Mutisunge Zulu

Victor Adewusi

Karanja Gichiri

Francis Mumbi

Bonaventure Ngala

Hartnell Ndungi

Sahil Arya

Supriyo Biswas

Michael Michie

Daniel Murage

Julius Orayo

Chike Isiuwe

Wole Odeleye

Roland Brandli

Stella Nyagah

L Guru Raghavendran

Shekar Murthy

Gunjan Dhingra

Booth4 Booth

SmartStream

Yellow.ai- The World’s Leading Next-gen CX Automation Platform

Moengage

PureSoftware

LIVE STREAM

Speakers.css-29fl36{margin:0;font-size:1.4rem;font-weight:500;line-height:1.5;color:#e0dfee;font-family:'Poppins',sans-serif;margin-left:0.8rem;}33 Speakers

Baseer Mohammed

Amrit Gayan

Walubita Luwabelwa

Varghese Thambi

Steve Njenga

Sulaiman Mugalasi

Stanley Mwangi Chege

Faheem Ali

Lanre Bamisebi

Olanma John-Agbaje

Patricia Mugabe

Yared Endale

Raoul Ndayambaje

Abdi Mohamed

Dr. Henry Clarke Kisembo

Mutisunge Zulu

Victor Adewusi

Karanja Gichiri

Francis Mumbi

Bonaventure Ngala

Hartnell Ndungi

Sahil Arya

Supriyo Biswas

Michael Michie

Daniel Murage

Julius Orayo

Chike Isiuwe

Wole Odeleye

Roland Brandli

Stella Nyagah

L Guru Raghavendran

Shekar Murthy

Gunjan Dhingra

Booth.css-1b5c3qr{margin:0;font-size:1.4rem;font-weight:500;line-height:1.5;color:#e0dfee;font-family:'Poppins',sans-serif;color:#FFFFFF;margin-left:0.8rem;font-weight:400;}4 Booth

SmartStream

Yellow.ai- The World’s Leading Next-gen CX Automation Platform

Moengage

PureSoftware

Speakers33 Speakers

Booth4 Booth