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What happens after a patient is approved for your medical device? How do you guide them through the process and support them afterward without overwhelming your agents?

Join us as we walk through real-life scenarios and demonstrate how leading medical device companies are elevating their service delivery using Dynamics 365 Customer Service Workspace, Omnichannel capabilities, and AI-driven tools.

We'll cover:

✓ How Case Management tracks patient onboarding from approval to fulfillment

✓ Using Power Automate to ensure timely appointment and documentation reminders

✓ The role of Omnichannel in delivering consistent support across chat, email, and voices

✓ Ways AI chatbots reduce support volume and improve first-contact resolution

✓ Measurable KPI improvements, including:

25% boost in agent efficiency
35% reduction in support call volume
Improved patient satisfaction and compliance