Name: Digital Transformation Summit, Africa
Start: 24/02/2022 07:00 AM +00:00
End: 24/02/2022 01:00 PM +00:00

Kyndryl works at the core of businesses that move the world. With more than 90,000 skilled professionals serving customers in over 100 countries, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. We are committed to the health and continuous improvement of the vital systems at the heart of the digital economy. With our partners and thousands of customers, we co-create solutions to help enterprises reach their peak digital performance. Our world has never been more alive with opportunities. Together, we can seize them. To learn more, visit www.kyndryl.com&nbsp;

Kyndryl

Ameyo is an omnichannel customer engagement platform that helps consumer-facing brands implement results-focussed engagement with customers across channels like voice, email, chat, social media, bots, and video for sales, customer service, and support use cases.
Ameyo recently merged with Exotel and acquired Cogno AI to create the first AI-Powered Cloud Customer Engagement Platform for emerging markets. This one-of-its-kind full-stack customer engagement platform will power intelligent conversations across all channels, processes, and devices.&nbsp;
Ameyo is being used by over 2,000+ brands, including marquee names like Ola, Swiggy, Urban Company, Bank Bazaar, HDFC Bank, Hero Housing Finance, Shriram Life Insurance, Edelweiss, Aegon Life Insurance, BYJU&rsquo;S, Standard Chartered Bank, and several BPOs like iMarque Solutions, Globiva &amp; Conneqt Business Solutions.
To know more, visit <a href="http://www.ameyo.com" target="_blank" rel="noopener">www.ameyo.com</a>

Ameyo

Verloop.io is building the operating system for customer support. With our state-of-the-art conversational AI, brands can scale their support, reduce their operational expenses and gain complete visibility into their customer support operations. Verloop.io combines the power of machine learning (ML), automated speech recognition (ASR) and natural language processing (NLP) to transform the way support is delivered.&nbsp;
Verloop enables businesses to run a 24x7 support function for the customers across channels like WhatsApp, web, in-app, Instagram and Facebook Messenger, in the language of their choice. It helps brands scale and grow their business with a chatbot platform that handles more than 100 million unique users with a 92% support query deflection and can automate up to 60% within 30 days.&nbsp;
Verloop is used by 5000+ brands globally across verticals such as eCommerce, retail, BFSI, FinTech, EdTech, logistics, real estate and travel. Some key customers include Abu Dhabi Islamic Bank, Adani Capital, Apollo Munich Health Insurance, Cleartrip, Dar Al Arkan, Decathlon, DSP Mutual Fund, Kanmo Group, Livpure, Nykaa, Rentomojo, Scripbox, Watanai, etc.

Verloop

Site24x7 is the AI-powered performance monitoring solution from Zoho Corporation. The cloud-based offering empowers IT operations and DevOps with its broad capabilities to quickly troubleshoot problems with end-user experience, applications, servers, public clouds, and network infrastructure all from a single dashboard. Site24x7 is hosted on Zoho Corporation's datacenters (both primary &amp; secondary) in the USA, Europe, India, Australia and China. For more information about Site24x7, please visit www.site24x7.com/

Site24x7

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global offices to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media. For more information visit www.freshworks.com.

Freshworks

Fivetran, the global leader in modern data integration, powers high-volume data movement for the enterprise. Built for the cloud, our mission is to make access to data as simple and reliable as electricity. We enable data teams to effortlessly centralize and transform data from hundreds of SaaS and on-prem data sources into high-performance cloud destinations. Fast-moving startups and the world&rsquo;s largest companies use Fivetran to accelerate modern analytics and operational efficiency, fueling data-driven business growth. For more info, visit fivetran.com.

Fivetran

Gupshup enables better customer engagement through conversational messaging. Gupshup is the leading conversational messaging platform, powering over 6 billion messages per month. Across verticals, thousands of large and small businesses in emerging markets use Gupshup to build conversational experiences across marketing, sales and support. Gupshup&rsquo;s carrier-grade platform provides a single messaging API for 30+ channels, a rich conversational experience-building tool kit for any use case and a network of emerging market partnerships across messaging channels, device manufacturers, ISVs and operators. With Gupshup, businesses have made conversations an integral part of their customer engagement success.

Gupshup.io

<a href="https://covalensedigital.com/" target="_blank" rel="noopener">Covalensedigital&nbsp;</a>
&bull; Subscription Monetization &bull; Cloud Adoption &bull; 5G/IoT Integration
&bull; Next-Gen Digital Ecosystems &bull; Automation &bull; AI/ML&nbsp;
&bull; Csmart suite &bull; Csmart Digital Marketplace &bull; Aspen &bull; Digital TAF &nbsp;&nbsp;
Established in 2009 on the mantra - Emerge. Innovate. Excel, Covalensedigital was founded with a goal to empower the businesses of the world by being: &lsquo;Digital First&rsquo;.
In 2022, we are closer to our vision of becoming leaders of the subscription economy through our constant pursuit of technological innovations. With our award-winning product suite Csmart, Aspen - Data Analytics and Digital Test Automation platforms, we stay true to our product vision of XaaS. Along with industry-specific solutions, microservices architecture &amp; consulting, Covalensedigital has emerged as a strong SaaS organization.
We serve fortune 500 companies like <a href="https://www.oracle.com/za/news/announcement/africell-expedites-launch-of-mobile-services-with-oracle-2021-08-11/" target="_blank" rel="noopener">Oracle</a>, <a href="https://www.intuit.com/" target="_blank" rel="noopener">Intuit</a> and clients like <a href="https://www.circles.life/sg/" target="_blank" rel="noopener">Circles.Life</a>, <a href="https://www.africell.com/en/home" target="_blank" rel="noopener">Africell</a>, <a href="https://www.lightstormtelecom.com/" target="_blank" rel="noopener">Lightstorm</a>, <a href="https://www.tracfone.com/home" target="_blank" rel="noopener">Tracfone</a>, and many more across multiple geographies including USA, Singapore, Canada, Africa and Europe.&nbsp;
Covalensedigital simplifies complex aspects for businesses by creating digital ecosystems. We help them broaden their market scope by helping launch &amp; monetize new offerings, build next-gen solutions while leveraging emerging technologies like 5G/IoT.
Covalensedigital&rsquo;s portfolio scope is limitless and hence we work with municipalities and across diverse industries like telecommunications, media &amp; entertainment, utilities, finance, and logistics.

Covalensedigital

Nintex is the global standard for process management and automation. Today over 800 customers in the Middle East and more than 10,000 public and private sector organisations across 90 countries turn to the Nintex Platform to accelerate progress on their digital transformation journeys by quickly and easily managing, automating and optimising business processes. Learn more by visiting <a href="http://www.nintex.com">www.nintex.com</a> and experience how Nintex and its global partner network are shaping the future of Intelligent Process Automation (IPA).

Nintex

10:00 AM - 10:10 AM: OPENING REMARKS BY EXITO&nbsp;
&nbsp;
10:10 AM - 10:30 AM: OPENING KEYNOTE SESSION - Vision for a Digital Africa - Building a Digital Ecosystem Spearheading the Growth of the Economy
<ul>
<li>A policy framework that encourages digital transformation</li>
<li>Encouraging Public-Private Partnership</li>
<li>Building a rigid digital infrastructure that is cost-efficient, accessible, and secure</li>
<li>ICT shaping digitization</li>
</ul>
Speaker: Prasana Burri, Group CIO, Dangote Industries Limited.
&nbsp;
10:30 AM - 11:15 AM: PANEL DISCUSSION - The Future Enterprise: Embracing Automation, AI and Data
<ul>
<li>Improving business decision-making with data</li>
<li>How AI will play a big role in working with data</li>
<li>Improve productivity, efficiency, accuracy, and security through RPA</li>
<li>Improving customer experience through AI</li>
<li>How can Intelligent Robotic Process Automation enhance your business?&nbsp;</li>
<li>What Return You Will Be Expecting Out Of The Investment By Deploying AI and Automation Process&nbsp;</li>
</ul>
Speakers:
<ul>
<li>Letsebela Tsebie Lebenya, Enterprise Architecture, Harmony Gold Mining</li>
<li>Werner Leithg&ouml;b, Head of Functional and Technical Programme Horizon, Coca Cola Beverages Africa</li>
<li>Aminu Rufai Garba, Chief Information Officer, Kano Electricity Distribution Company</li>
<li>Prasana Burri, Group CIO, Dangote Industries Limited</li>
</ul>
Moderator: Pieter Grootes, Director, Fides Advisory Services
&nbsp;
11:15 AM - 11:30 AM: Take the guesswork out of future-ready data center planning for your digital transformation
Speaker: Adesh Baboolal, Territory Alliance Partner - Kyndryl
&nbsp;
11:30 AM &ndash; 11:45 AM: Conversational AI - Road to Africa&rsquo;s Digital Transformation&nbsp;
Speaker: Aman Goel, Co-Founder, Cogno AI&nbsp;
&nbsp;
11:45 AM - 12:15 PM: FIRESIDE CHAT: Deliberation on Africa's CX Transformation
Speakers:&nbsp;
<ul>
<li>Rebecca Obondi, Global Customer Service Leader - Greenlight Planet</li>
<li>Vivian Ashiogwu, Head Customer Care Centre - Central Securities Clearing System Limited</li>
</ul>
Moderator: Binzad Aliar, VP of Global Sales - Ameyo
&nbsp;
12:15 PM - 12:30 PM: Common digital transformation challenges and why organizations should leverage AIOps&nbsp;
Speaker: Rajalakshmi Srinivasan, Director - Product Management - Site 24x7
&nbsp;
12:30 PM - 01:15 PM: PANEL DISCUSSION - Enhancing Cloud Adoption and Digital Transformation in Africa&nbsp;
<ul>
<li>Cloud adoption in Africa overcoming the challenge of disparate systems and legacy software.</li>
<li>Identifying the right cloud model for your business - for maximum ROI&nbsp;</li>
<li>Understanding the challenges in transitioning to the hybrid cloud: limitations in data security/compliance, performance, management and a shortage of IT talent&nbsp;</li>
<li>The future of Cloud combined with edge computing for real-time data and support&nbsp;</li>
<li>Managing Costs, Security, and IT Risks&nbsp;</li>
</ul>
Speakers:
<ul>
<li>Dr. Denisha Jairam-Owthar, Chief Director ICT, Stellenbosch University South Africa</li>
<li>Shoyinka Shodunke, Chief Information Officer, MTN Nigeria Plc</li>
<li>Harrison Nnaji, Group CISO, FirstBank</li>
<li>Natasha Moodley, Sales Leader, Kyndryl South Africa&nbsp;</li>
</ul>
Moderator: John Bosco Arends, Group Head ITO &amp; Chairperson of the Chartered CIO Council, City of Johannesburg
&nbsp;
01:15 PM - 01:35 PM: KEYNOTE PRESENTATION - New Business Models to Unlock the Digital Potential of Africa
<ul>
<li>How Organizations Are Looking To Scale Through The Opportunities Presented By The Digital Revolution</li>
<li>IT Service Operations Optimization: Recent Developments Across Industries</li>
<li>Aligning Investment to a Great Purpose: Maximizing The Value and Managing Investments Across Enterprises</li>
</ul>
Speaker: Juanita Clark, Founder and Chief Executive Officer, Digital Council Africa
&nbsp;
01:35 PM - 01:50 PM: Leveraging ML &amp; Automation to Improve Customer Support Efficiency
<ul>
<li>Hybrid experiences (Bot + Human)</li>
<li>Leveraging ML in the right way, by having a mix of structured and AI-based experiences&nbsp;</li>
<li>KPIs that folks should focus on while measuring their support (Difference between bot KPIs vs Agent KPIs)&nbsp;</li>
<li>Leveraging existing stack and first-party data for personalization + leveraging existing tickets to provide predictable results</li>
</ul>
Speaker: Poojit Rohra, Director of Sales MENA, Verloop.io
&nbsp;
01:50 PM - 02:05 PM: Keeping the "lights on" vs delivering employee delight. - ITSM in 2022 and beyond
Speaker: Francis Sirus, Sales Lead - Africa, Freshworks
&nbsp;
02:05 PM - 02:50 PM: PANEL DISCUSSION - Building Cyber Resilient Organizations: Integrating ICT Technologies to Protect your OT Network Is Africa ready to make itself a Cyber Resilient Nation?&nbsp;
<ul>
<li>Government's initiatives to address the increasing OT risks during remote working</li>
<li>Deploying world-class technologies for better connectivity digitally.</li>
<li>The cost-effective strategies to curb the potential losses from cyber crimes&nbsp;</li>
</ul>
Speakers:
<ul>
<li>Samuel Mbonu, Group CIO, Tangerine Africa</li>
<li>Abayomi Apoeso, CISO, ARM Holding Company</li>
<li>Daniel Adaramola, Co-Founder, The Young CISO Network&nbsp;</li>
</ul>
Moderator: Faheem Ali, Chief Risk Officer, Musoni Microfinance Ltd&nbsp;
&nbsp;
02:50 PM - 03:10 PM: KEYNOTE PRESENTATION - Transforming from a Legacy System to a Digital Enterprise that is Agile and Adaptable &ndash; Opportunities and Challenges
Speaker: Neelesh Pratap Singh, Group CIO, Airtel Africa
&nbsp;
03:10 - 03:25 PM: How to Leverage Modern Real-Time Analytics with Legacy Applications
Speaker: Bradley Flemming, Senior Sales Engineer, HVR Software&nbsp;
&nbsp;
03:25 PM - 03:40 PM: Transform your customer experience strategy with WhatsApp
Speaker: Dr. Inderpal Singh, EVP and CEO - Dotgo, Gupshup.io
&nbsp;
03:40 PM - 04:25 PM: PANEL DISCUSSION - Balancing People, Process &amp; Technology: Building The Future of Work
<ul>
<li>Creating a Frictionless Employee Experience&nbsp;</li>
<li>Building a High-Performing Digital Team by Tech-first training and development program&nbsp;</li>
<li>Adoption of emerging technologies such as VR to fill up the "digital skill-gap" &nbsp;</li>
</ul>
Speakers:
<ul>
<li>Leon Jacobs, CIO, BNP Paribas (RCS South Africa)</li>
<li>Fisayo Fagbemi, CIO, Investment One Financial Services Ltd</li>
<li>Vipin Chawla, Group CTO, Eat' n' Go Ltd</li>
</ul>
Moderator: Omeshnee Naidoo, Director: Information Systems and Technology, City of Cape Town
&nbsp;
04:55 PM &ndash; 05:00 PM: CLOSING NOTE&nbsp;

Agenda

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Letsebela Tsebie Lebenya

Aminu Rufai Garba

Prasana Burri

Dr Denisha Jairam-Owthar

John Bosco Arends

Shoyinka Shodunke

Juanita Clark

Faheem Ali

Samuel Mbonu

Abayomi Apoeso

Daniel Adaramola

Neelesh Pratap Singh

Omeshnee Naidoo

Leon Jacobs

Fisayo Fagbemi

Vipin Chawla

Bradley Flemming

Natasha Moodley

Adesh Baboolal

Rajalakshmi Srinivasan

Poojit Rohra

Francis Sirus

Pieter Grootes

Harrison Nnaji

Werner Leithgöb

Rebecca Obondi

Vivian Ashiogwu

Binzad Aliar

Aman Goel

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