Speakers16 Speakers

Vig Sivalingam

Deputy President

Contact Centre Association of Malaysia (CCAM)

Ian Aitchison

CEO Asia Pacific (APAC)

COPC Inc.

Albert Tay

Director and Head of Financial Services Industry

Genesys Asia Pacific

Vikas Kumar

Solution Director for ASEAN & Strategic Accounts

NICE

Guray Ozturk

Business Development Director

Infobip

Chintu Bousally

Regional Head, Malaysia and Singapore

Freshworks

Andy Cranshaw

Senior Vice President Learning and Development

TDCX

Pranay Anand

Vice President

NTT Ltd.

Sandeep John

Head of Marketing, Southeast Asia

Freshworks

Robin Chen

Director, Contact Centre Service Quality Assurance

CIMB

Shreekant Vijaykar

Director of Asia Operations, Asia Pacific Region

COPC Inc.

S. Thilakavathi

Global CCX Offering Architect & CCAM EXCO

DXC Technology

Jacque Lim

Regional Head of Service Delivery APAC

Aspire Lifestyles

CS Gill

Country Manager of Malaysia

Infobip

Noordalina Daut

Head of Customer Strategy

AirAsia SEA

Raymond Devadass

President

Contact Centre Association Of Malaysia