Name: 5th NXT CX Summit & Awards, India
Start: 09/02/2022 04:30 AM +00:00
End: 09/02/2022 12:30 PM +00:00

Site24x7 is the AI-powered performance monitoring solution from Zoho Corporation. The cloud-based offering empowers IT operations and DevOps with its broad capabilities to quickly troubleshoot problems with end-user experience, applications, servers, public clouds, and network infrastructure all from a single dashboard. Site24x7 is hosted on Zoho Corporation's datacenters (both primary &amp; secondary) in the USA, Europe, India, Australia and China. For more information about Site24x7, please visit www.site24x7.com/

Site24x7

Kantar is the world&rsquo;s leading data, insights and consulting company. We help clients understand people and inspire growth. Kantar is a data and evidence-based agency providing insights and actionable recommendations to clients, worldwide. We have a complete, unique and rounded understanding of people around the world: how they think, feel and act, globally and locally in over 90 markets. We don&rsquo;t just help clients understand what&rsquo;s happened, we tell them why and how they can shape the future.

KANTAR

NeoSOFT Technologies (A CMMi Level 5 Organization) is a digital accelerator to Startups, SMEs, MSMEs, and large enterprises with a significant contribution across 22+ industries including BFSI, Healthcare, Ecommerce &amp; Retail, Education &amp; eLearning, Insurance, Tech Startups, Government &amp; Semi-Government, and more. Backed with an impressive experience of 25+ years and a fast-growing family of 4000+ engineering professionals our capabilities span across IT Consulting, Strategy Planning &amp; Execution, Business Process Re-engineering, IT Modernization, and Business Analysis Consulting, our solutions are devised meticulously to address the needs of specific industries.

NeoSoft Technologies

Puja Kedia

Opening Welcome Address by Scribe Minds and Media 

&bull; Defining a solid digital strategy for better adaptation to changing customer preferences &bull; Empowering organizations to adhere to the CX framework for day to day activities &bull; Understanding how to implement frictionless consumer onboarding 
Panellist:&nbsp;
Prasanna Lohar, VP Technology &ndash; &nbsp;Digital - Innovation - Architecture, DCB Bank, India
Rajalakshmi Srinivasan, Director - Product Management, Zoho Corp
Anand Parameswaran, Director- Quantitative, West India, Insights Division, Kantar
Dr.Suresh A Shan, Head &ndash; Digital Innovation and Future Technology, Mahindra Finance, India
Prashant Sharma, Vice president &ndash; Customer experience, Gameskraft technologies, India

Prasanna Lohar

Dr Suresh Shan

Anand Parameswaran

Rajalakshmi Srinivasan

Prashant Sharma

Panel Discussion - The new rules of engagement – How Digital Transformation has changed the channel game in the subcontinent

CX Economics: Making The Experience Tangible
From Customer Experience to Customer Management &bull; Linking experience metrics with business metrics &bull; CX Economics Maturity &nbsp; Speaker: Rajalakshmi Srinivasan, Director - Product Management, Zoho Corp

Keynote presentation by Zoho Corp India

Measure what Matters - Choosing the right metrics for measuring your CX Speaker: Sushmita Balasubramaniam, Domain Lead &ndash; CX &amp; Commerce, South Asia, Insights Division, Kantar

Sushmita Balasubramaniam

Keynote presentation by Kantar 

Strategies for implementing automation in CX Speaker: KV Dipu, President, Head of Operations and Customer service, Bajaj Allianz General Insurance, Pune, Maharashtra, India

KV Dipu

Keynote Presentation 

&bull; Importance of Social media in Building a brand for the future &bull; Integrating Crisis management protocols in the company&rsquo;s social CX strategy to reduce risks to the brand image &bull; Deep dive into the social media analytics to understand the pulse of the market preferences &nbsp; Panellist:&nbsp; &middot; &nbsp; &nbsp; &nbsp; Pulkit Kumar, Director &ndash; Business Operations and Sales, NoBroker.com, India &middot; &nbsp; &nbsp; &nbsp; Yash Dayal, CTO, Zivame, India &middot; &nbsp; &nbsp; &nbsp; Bindiya Bhatt, Director - Category Management, Myntra, India &middot; &nbsp; &nbsp; &nbsp; Nanda Gopal V, AVP - Head of Global Customer Experience at Vauld, India

Pulkit Kumar

Yash Dayal

Bindiya Bhatt

Nanda Gopal V

Panel discussion - Creating a seamless Social CX strategy to maximize brand value

LUNCHEON NETWORKING

Scope of building security in customer engagement &bull; Importance of consumer identity and access management &bull; Establishing a reasonable balance between security and customer experience &bull; Seamless cross platform customer authentication &nbsp; Speaker:&nbsp; Saloni Vijay, Head- Risk and Security Assurance, Vodafone Idea Ltd, India

Saloni Vijay

KEYNOTE PRESENTATION 

CX - The Differentiator
Speaker: Wasif Subzwari, Vice President - Solutions &amp; Consulting, NeoSoft Technologies, India

Wasif Subzwari

KEYNOTE PRESENTATION BY NEOSOFT TECHNOLOGIES

Incorporating CX in the post pandemic world &amp; Strategies for implementing automation in CX &middot; &nbsp; &nbsp; &nbsp; Importance of emotional connection &middot; &nbsp; &nbsp; &nbsp; Creation of a holistic experience &middot; &nbsp; &nbsp; &nbsp; Meeting your customers where they are &middot; &nbsp; &nbsp; &nbsp; Creating a personal connect &middot; &nbsp; &nbsp; &nbsp; Maintaining a brand culture while implementing automation at various levels &middot; &nbsp; &nbsp; &nbsp; Roadmap to create a customer centric journey, inspiring loyalty &nbsp; Panelist:&nbsp;
Anuradha Singh &ndash; Chief Customer experience &amp; Chief Operations Retail, Big Bazaar - Future Retail, Mumbai
Shalini Rao &ndash; Chief Marketing Officer, Bangalore International Airport Ltd
Saumya Chopra, Head of Customer experience, OLX, India
Mohit Mathur &ndash; Vice President &ndash; Business Excellence and Customer experience, Vedantu
Sreemoyee Dastidar , CoE Lead - Customer Experience, Philips, Bengaluru, India

Anuradha Singh

Mohit Mathur

Saumya Chopra

Sreemoyee Dastidar

Shalini Rao

Sandeep Jindal

Panel discussion 

Significance of Brand power in Customer Experience &bull; Loyalty promotion &bull; Customer retention &bull; Encourages brand advocacy &nbsp; Speaker: Saumya Chopra, Head of Customer experience, OLX, India

Agenda

Speakers21 Speakers

Puja Kedia

Prasanna Lohar

Dr Suresh Shan

KV Dipu

Pulkit Kumar

Bindiya Bhatt

Yash Dayal

Shalini Rao

Anuradha Singh

Mohit Mathur

Saumya Chopra

Sushmita Balasubramaniam

Saloni Vijay

Nanda Gopal V

Anand Parameswaran

Rajalakshmi Srinivasan

Sreemoyee Dastidar

Wasif Subzwari

Sandeep Jindal

Prashant Sharma

Dr Suresh Shan

Booth3 Booth

Site24x7

KANTAR

NeoSoft Technologies

Agenda

Speakers.css-1f6omqm{margin:0;font-size:1.4rem;font-weight:500;line-height:1.5;color:#5d5d5d;font-family:'Poppins',sans-serif;margin-left:0.8rem;}21 Speakers

Puja Kedia

Prasanna Lohar

Dr Suresh Shan

KV Dipu

Pulkit Kumar

Bindiya Bhatt

Yash Dayal

Shalini Rao

Anuradha Singh

Mohit Mathur

Saumya Chopra

Sushmita Balasubramaniam

Saloni Vijay

Nanda Gopal V

Anand Parameswaran

Rajalakshmi Srinivasan

Sreemoyee Dastidar

Wasif Subzwari

Sandeep Jindal

Prashant Sharma

Dr Suresh Shan

Booth.css-7303n9{margin:0;font-size:1.4rem;font-weight:500;line-height:1.5;color:#5d5d5d;font-family:'Poppins',sans-serif;color:#FFFFFF;margin-left:0.8rem;font-weight:400;}3 Booth

Site24x7

KANTAR

NeoSoft Technologies

Speakers21 Speakers

Booth3 Booth