Name: 5th Annual Employee Experience Summit Canada 2022
Start: 15/06/2022 04:00 AM +00:00
End: 16/06/2022 08:00 PM +00:00

Strategy Institute Check-in

Layla.Care

Medallia is the pioneer and market leader in Experience Management.
Medallia is the pioneer and market leader in Experience Management. Medallia&rsquo;s award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. Medallia captures experience signals created on daily journeys in person, digital and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using Medallia Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, and create in-the-moment cross-sell and up-sell opportunities, providing clear and potent returns on investment.
&nbsp;

Medallia

<a href="https://thoughtexchange.com/" target="_blank" rel="noopener">ThoughtExchange is Like a Survey, but Better</a>. Every enterprise leader needs a survey tool&mdash;but is that enough? What if leaders could access more diverse voices, extract more robust data, and get more comprehensive analysis faster? With ThoughtExchange, you can. Use the power of collective intelligence to efficiently and effectively achieve your strategy, performance, and culture goals.
&nbsp;
<a href="https://view-su2.highspot.com/viewer/635957e69e53b9be4cb5966e" target="_blank" rel="noopener">Click HERE for more resources</a>

ThoughtExchange

TELUS Health is a leader in digital health technology, providing virtual care, home health monitoring, electronic medical and health records, benefits and pharmacy management, and personal emergency response services. By leveraging the power of technology to deliver connected solutions and services, TELUS Health is improving access to care and revolutionizing the flow of information while facilitating collaboration, efficiency, and productivity for physicians, pharmacists, health authorities, allied healthcare professionals, insurers, employers, and citizens, to progress its vision of transforming healthcare and empowering people to live healthier lives.&nbsp; &nbsp; Through the TELUS Health Care Centres, teams of renowned and passionate healthcare professionals deliver best-in-class patient-centric care to thousands of Canadian employers, professionals, and families in more than 15 medical clinics located across the country.&nbsp; &nbsp; For more information please visit: <a href="http://www.telushealth.com/">www.telushealth.com</a>.&nbsp;

TELUS Health

We are an innovative Human Resources firm focused on Talent Strategy and Leadership Development. Our extensive experience and knowledge in Human Resources means we have a strong track record in providing highly customized solutions that ensure you always have the right people in the right roles doing the right things right. 
With the high-touch and caring approach our clients demand, we bring the perspectives and insights that create strategic alignment and ensure your organization&rsquo;s success. 
We are passionate about the growth and development of people &ndash; leaders and their teams. We match the strengths of individuals with the goals of their organizations.
Our team of certified HR and Coaching professionals is dedicated to delivering effective and practical services that fit the culture and needs of the organizations we work with.

Teal & Co.

Workday is a leading provider of enterprise cloud applications for<a href="https://www.workday.com/en-us/products/financial-management/overview.html"> finance</a> and <a href="https://www.workday.com/en-us/products/human-capital-management/overview.html">human resources</a>, helping customers adapt and thrive in a changing world. <a href="https://www.workday.com/en-us/products/employee-voice/why-peakon-employee-voice-software.html">Workday Peakon Employee Voice</a> empowers business leaders to deliver personalized employee experiences, during the moments that matter to build an inclusive, equitable culture for all. Thanks to its intelligent listening technology, it helps increase engagement, boost productivity, and maximize business performance by actively listening to employees, understanding what matters most and taking swift action based on data insights across the entire employee lifecycle. You don&rsquo;t need Workday HCM to use Workday Peakon Employee Voice. And unlike other solutions that require a heavy investment to implement, our solution makes it easy to get up and running fast. And it works seamlessly with both Workday and non-Workday HCM systems. Click <a href="https://www.workday.com/en-us/products/employee-voice/why-peakon-employee-voice-software.html">here</a> to learn more.

Workday

Gain insight into today&rsquo;s sessions so you can get the most out of your conference experience and maximize your value.&nbsp;
Dr Christina Augustine, Chief People Officer, World Vision Canada&nbsp;

Dr Christina Augustine

Opening Comments from your Host

Defining and Developing Employee Experience to Transform your Workplace Environment and Enhance your Company&rsquo;s Brand
Elevating employee experience to a top priority is proving to have a positive impact on the organizations that have embraced it. Fine-tune your employee experience at each stage of the employee lifecycle. Gain valuable insights on what defines a positive employee experience and design a roadmap to:
<ul>
<li>Identify areas of improvement in the employee lifecycle within your organization</li>
<li>Develop a holistic approach to your organization&rsquo;s performance that places employees at the centre</li>
<li>Create an outstanding workplace that focuses on organizational excellence</li>
</ul>
Boost your organizational effectiveness with a tailored employee experience program.
&nbsp;
Jennifer Dudeck, Senior Vice President and Chief People Officer, Red Hat&nbsp;

Jennifer Dudeck

OPENING KEYNOTE: DEFINING EX

Examine the Evolving HR Profession and New Labour Market Realities to Improve your EX, Retention and Bottom Line
The relationship between employees and employers has undergone unprecedented change in the past two years. Alongside the continuing move to digital, HR is set to totally transform, and improving employee experience is now crucial. Advance organizational goals by determining what your employees need from you to perform at their best. Create an HR action plan to:
<ul>
<li>Understand why employees quit during the pandemic and what types of organizations attracted them to switch jobs</li>
<li>Adapt your current employee experience program to reflect new labour market realities and remote work environments</li>
<li>Embed an employee-centric approach into your HR strategy</li>
</ul>
Advance your employee experience to reflect the new labour market.
&nbsp;
Manuelita Cherizard, Chief Human Resources Officer, Royal Ontario Museum&nbsp;
Elena Iacono, Senior Project Manager, Well-being and Health Services, People &amp; Culture, Telus&nbsp;
Moderator: Dr Christina Augustine, Chief People Officer, World Vision Canada&nbsp;

Manuelita Cherizard

Elena Iacono

KEYNOTE PANEL: CONTINUING HR TRANSFORMATION

Enhance your Employee Value Proposition (EVP) in the Post-Pandemic World to Recruit the Best Talent
Successfully attracting and retaining top talent in a transformed work environment is now critical &mdash; and more challenging than ever. Sharpen your competitive edge by improving your organization&rsquo;s EVP. &nbsp;Develop your strategy for securing the best talent to:
<ul>
<li>Benefit from opportunities now available in a hybrid work model</li>
<li>Strengthen your EVP and win the race for talent even if your organization cannot offer a remote work option</li>
<li>Leverage all the tools at your disposal, including tailored benefits, to compete for top candidates</li>
</ul>
Create an EVP that incorporates current employee expectations to attract top talent.
&nbsp;
Paul Hamilton, Director, Talent Acquisition, Liquor Control Board of Ontario (LCBO)&nbsp;
Janet Rodas, Director, Human Resources, Aurora Cannabis Inc.&nbsp;
Stephanie Jarvis, Senior Manager, Talent Acquisition, Bell Canada&nbsp;
Moderator: Sophia Jackson, Director of Talent Acquisition, TELUS&nbsp;

Paul Hamilton

Janet Rodas

Stephanie Jarvis

Sophia Jackson

PANEL: COMPETING FOR TALENT

Optimize Employee Experience and Engagement in a Hybrid Work Model and Boost Organizational Performance
If anything, the pandemic has shown us that there are huge differences between onsite and remote employees and the requirements of their roles. Enrich your employee experience program to equitably accommodate both onsite and remote employees. Take away actionable insights to:
<ul>
<li>Develop a plan that puts the needs of your employees first to help attain organizational goals through greater autonomy and trust</li>
<li>Achieve an equitable employee experience between those who can work remotely and those who can&rsquo;t</li>
<li>Enable collaboration and team building among both onsite and remote employees</li>
</ul>
Devise a competitive strategy to create an equitable employee experience for all employees in a hybrid work environment.
&nbsp;
Matt Hopkins, Director, HR Strategy and Client Services, Toronto Transit Commission&nbsp;
Cheryl Kerrigan, Chief People Officer, BlueCat Networks
Lija Logan, Principal, People and Culture, Export Development Canada&nbsp;
Leanne Joffre, Human Resources Director, Canada, Stryker
Moderator: Dr Christina Augustine, Chief People Officer, World Vision Canada&nbsp;

Matt Hopkins

Cheryl Kerrigan

Lija Logan

Leanne Joffre

PANEL: HYBRID WORK MODEL

Continuous Employee Understanding - Evolving Beyond Surveys
When you continuously listen to, understand, and respond to your employees, you are tapping into your best source of creative solutions and innovative ideas for how your company can run better. Realize why employee experience is so critical to a company's success and what organizations need to do to get it right:
<ul>
<li>Discover the exact steps top organizations are taking to elevate employee experience and improve productivity, retention, and overall business results</li>
<li>Explore how to evolve beyond annual employee surveys and build out a comprehensive employee experience strategy</li>
<li>Learn why companies need to act on employee experience</li>
</ul>
Foster a workforce that feels empowered, entrusted, and connected to a higher purpose
&nbsp;
Melissa Arronte, PhD, Solution Principal, Employee Experience, Medallia

Melissa Arronte

INDUSTRY EXPERT: TRANSFORMING EMPLOYEE LISTENING

Transform your Organization&rsquo;s Employee Experience with an Office Plan Adapted to your Hybrid Workforce
As the pandemic has played out, plans for an orderly return to the office have been delayed and repeatedly revised. Develop a flexible strategy that can be adapted quickly should circumstances change yet again. Leave with inspiring takeaways to:
<ul>
<li>Establish which employees need to be onsite, which can be hybrid and those whose needs may vary with personal circumstances</li>
<li>Accurately determine how much office space you will need post-pandemic and whether you need to downsize&nbsp;</li>
<li>Accomplish a smooth transition to an improved office workspace arrangement that enhances employee experience</li>
</ul>
Boost organizational performance and employee experience with a comprehensive office plan for your hybrid workforce.
&nbsp;
Manuelita Cherizard, Chief Human Resources Officer, Royal Ontario Museum&nbsp;

CASE STUDY: RETURN TO OFFICE

Address your Employees&rsquo; Health and Wellness to Avoid Burnout and Increase Retention
One of the major issues to surface during the pandemic has been the negative impact on employee health and wellness. Especially among managers who experienced record levels of burnout while implementing their organization&rsquo;s pandemic response strategies. Improve retention by emphasizing employee health and wellness in your EX program. Adopt best practices to:
<ul>
<li>Develop an approach to health and wellness for both onsite and remote employees</li>
<li>Better prioritize work to minimize burnout</li>
<li>Institute an overall review of existing work to determine whether it still contributes to organizational goals</li>
</ul>
Incorporate employee health and wellness into your EX program to enhance retention and organizational performance.
&nbsp;
Susan Goodyer, Managing Director, Human Resources, Canada, Accenture&nbsp;
Angela Schafer, Senior Director, People &amp; Culture Strategy, Canadian Medical Association
Joanna Marra, Senior Corporate Associate Wellness Consultant, CAA Club Group&nbsp;
Moderator: Samer Abughannam, CEO, Layla Care

Susan Goodyer

Angela Schafer

Joanna Marra

Samer Abughannam

PANEL: EMPLOYEE HEALTH & WELLNESS

Employee Experience = Employee Value
Due to our new distributed world and the changing needs of employees, retention and EX are on the minds of HR and talent teams everywhere. With open roles taking longer to fill and existing employees feeling stretched, connecting with employees in a creative and meaningful way on how to solve real business issues is a challenge for leaders. &nbsp;Business leaders are wondering: &ldquo;How can we tap into the collective intelligence of our people to drive our businesses forward?&rdquo;, while HR leaders are paying attention to the very real expectation of the workforce, and making sure value is also realized by employees. Join this panel discussion to:&nbsp;
<ul>
<li>Hear what some of the best in the business are doing to continue to evolve HR into a critical business unit in this crucial time&nbsp;</li>
<li>Learn to how to move from measurement to action around EX&nbsp;</li>
<li>Create strategies to understand workforce needs, tap into employee voices, and create buy-in</li>
</ul>
In many cases, our talent, our biggest business investment, is not being fully realized.
&nbsp;
Rachel Johns, VP Marketing, ThoughtExchange
Pippa Aird, Chief Human Resources, BMO Financial
Paul Hamilton, Director, Talent Acquisition, Liquor Control Board of Ontario (LCBO)
&nbsp;

Rachel Johns

Pippa Aird

INDUSTRY EXPERT: EVOLVING HR

Strengthen the Connection between What your Employees do and Why they are Doing it to Enhance Performance
Without a thoughtful approach to connecting employees&rsquo; work to a greater purpose, companies miss an opportunity to improve their performance and better meet business objectives. Focus your company&rsquo;s EX strategy by creating a bold mission. Understand how the Objectives and Key Results (OKR) framework can help bridge the gap between strategy and execution. Gain actionable insights on:
<ul>
<li>Why missions matter and how to ensure they are actually utilized</li>
<li>How the Objectives &amp; Key Results (OKR) framework can help connect strategy to execution&nbsp;</li>
<li>What the first steps are in moving towards a more purpose-built culture aligned around top company objectives&nbsp;</li>
</ul>
Revisit your annual objective setting process to drive performance and development towards your company mission.&nbsp;
&nbsp;
Tim Rhodes, Senior Manager, Practice Management, TD Bank

Tim Rhodes

SPOTLIGHT SESSION: LINKING STRATEGY TO EXECUTION 

Elevate Employee Experience and Improve your Decision-Making with Strategies for Fostering Inclusiveness, Accessibility and Diversity
Having a workplace culture that promotes employee diversity can not only boost your reputation and employee engagement but also your bottom line. Drive your organization&rsquo;s performance by ensuring that diversity and inclusiveness are a key part of your employee experience. Create a roadmap to:
<ul>
<li>Embed inclusiveness and diversity into your EX program from the recruitment process and onwards</li>
<li>Heighten your awareness of what motivates members of the LGBTQ community, ethnic minorities, women, trans and gender-diverse people as well as those with disabilities</li>
<li>Confirm that your diversity and inclusiveness strategy aligns with your corporate strategy</li>
</ul>
Integrate inclusiveness and diversity in your employee experience to enhance your reputation.
&nbsp;
Paul Hamilton, Director, Talent Acquisition, Liquor Control Board of Ontario (LCBO)
Denine Das, Head of Equity, Diversity and Inclusion, Infrastructure Ontario&nbsp;
Jonathan Anthony, Director, Engagement and Culture, Metrie&nbsp;
Moderator: Dr Christina Augustine, Chief People Officer, World Vision Canada
&nbsp;

Denine Das

Jonathan Anthony

PANEL: DEI STRATEGY

Review the key solutions and takeaways from today&rsquo;s sessions. Source a summary of action points to implement in your work. Discuss tomorrow&rsquo;s highlights!&nbsp;
Dr Christina Augustine, Chief People Officer, World Vision Canada

Video Archive

Speakers.css-1f6omqm{margin:0;font-size:1.4rem;font-weight:500;line-height:1.5;color:#5d5d5d;font-family:'Poppins',sans-serif;margin-left:0.8rem;}35 Speakers

Leanne Joffre

Cheryl Kerrigan

Matt Hopkins

Angela Schafer

Joanna Marra

Susan Goodyer

Jonathan Anthony

Denine Das

Paul Hamilton

Jennifer Dudeck

Lisa Morrow

Elizabeth Goncalves

Joe Berardi

Yolanda Payne

Susan Knolla

Leah Shelly

Sophia Jackson

Stephanie Jarvis

Janet Rodas

Dr Christina Augustine

Samer Abughannam

Gloria Pakravan

Jessica Marangos

Natassa Zervopoulos

Rachel Johns

Arian Beyzaei

Val Cambre

Brian Roote