Name: 5th Annual Employee Experience Summit Canada 2022
Start: 15/06/2022 04:00 AM +00:00
End: 16/06/2022 08:00 PM +00:00

Strategy Institute Check-in

Layla.Care

Medallia is the pioneer and market leader in Experience Management.
Medallia is the pioneer and market leader in Experience Management. Medallia&rsquo;s award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. Medallia captures experience signals created on daily journeys in person, digital and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using Medallia Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, and create in-the-moment cross-sell and up-sell opportunities, providing clear and potent returns on investment.
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Medallia

<a href="https://thoughtexchange.com/" target="_blank" rel="noopener">ThoughtExchange is Like a Survey, but Better</a>. Every enterprise leader needs a survey tool&mdash;but is that enough? What if leaders could access more diverse voices, extract more robust data, and get more comprehensive analysis faster? With ThoughtExchange, you can. Use the power of collective intelligence to efficiently and effectively achieve your strategy, performance, and culture goals.
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<a href="https://view-su2.highspot.com/viewer/635957e69e53b9be4cb5966e" target="_blank" rel="noopener">Click HERE for more resources</a>

ThoughtExchange

TELUS Health is a leader in digital health technology, providing virtual care, home health monitoring, electronic medical and health records, benefits and pharmacy management, and personal emergency response services. By leveraging the power of technology to deliver connected solutions and services, TELUS Health is improving access to care and revolutionizing the flow of information while facilitating collaboration, efficiency, and productivity for physicians, pharmacists, health authorities, allied healthcare professionals, insurers, employers, and citizens, to progress its vision of transforming healthcare and empowering people to live healthier lives.&nbsp; &nbsp; Through the TELUS Health Care Centres, teams of renowned and passionate healthcare professionals deliver best-in-class patient-centric care to thousands of Canadian employers, professionals, and families in more than 15 medical clinics located across the country.&nbsp; &nbsp; For more information please visit: <a href="http://www.telushealth.com/">www.telushealth.com</a>.&nbsp;

TELUS Health

We are an innovative Human Resources firm focused on Talent Strategy and Leadership Development. Our extensive experience and knowledge in Human Resources means we have a strong track record in providing highly customized solutions that ensure you always have the right people in the right roles doing the right things right. 
With the high-touch and caring approach our clients demand, we bring the perspectives and insights that create strategic alignment and ensure your organization&rsquo;s success. 
We are passionate about the growth and development of people &ndash; leaders and their teams. We match the strengths of individuals with the goals of their organizations.
Our team of certified HR and Coaching professionals is dedicated to delivering effective and practical services that fit the culture and needs of the organizations we work with.

Teal & Co.

Workday is a leading provider of enterprise cloud applications for<a href="https://www.workday.com/en-us/products/financial-management/overview.html"> finance</a> and <a href="https://www.workday.com/en-us/products/human-capital-management/overview.html">human resources</a>, helping customers adapt and thrive in a changing world. <a href="https://www.workday.com/en-us/products/employee-voice/why-peakon-employee-voice-software.html">Workday Peakon Employee Voice</a> empowers business leaders to deliver personalized employee experiences, during the moments that matter to build an inclusive, equitable culture for all. Thanks to its intelligent listening technology, it helps increase engagement, boost productivity, and maximize business performance by actively listening to employees, understanding what matters most and taking swift action based on data insights across the entire employee lifecycle. You don&rsquo;t need Workday HCM to use Workday Peakon Employee Voice. And unlike other solutions that require a heavy investment to implement, our solution makes it easy to get up and running fast. And it works seamlessly with both Workday and non-Workday HCM systems. Click <a href="https://www.workday.com/en-us/products/employee-voice/why-peakon-employee-voice-software.html">here</a> to learn more.

Workday

Data Driven Approach: Shifting Focus from Recruitment to Retention and Engagement &nbsp;
University Health Network, like all healthcare organizations across the country, has been challenged with a shortage of nurses. Then the pandemic hit and the gap between supply and demand grew, and the urgency to close the gap was greater than ever before. Transform your approach to retention with a data-driven strategy to deepen your insight into your talent pool. Gain key insights into:&nbsp;
<ul>
<li>Shifting from transactional processes to long-term strategic, innovative and value-added partnership between business areas and People and Culture&nbsp;</li>
<li>Uncovering recruitment, retention and engagement trends to create an environment where your organization can be a destination to start and grow careers&nbsp;</li>
<li>Monitoring new hire turnover and moving to proactive, targeted engagement&nbsp;&nbsp;</li>
</ul>
Shift to a data-driven approach and heighten employee retention and engagement
&nbsp;
Gloria Pakravan, Senior Director, Talent Management, University Health Network
Jessica Marangos, Senior Manager, Strategic Initiatives, University Health Network

Gloria Pakravan

Jessica Marangos

KEYNOTE: DATA DRIVEN RETENTION

Increase Employee Retention with a Competitive Recognition and Compensation Strategy for a Hybrid Work Model
There are still a lot of unresolved questions around compensation and recognition for employees working remotely compared to onsite. Successfully tackle the challenge of adapting compensation, recognition and reward programs to a hybrid work model. Adopt best practices to help you:
<ul>
<li>Determine fair compensation levels for remote and onsite employees</li>
<li>Ensure that &ldquo;face-time bias&rdquo; doesn&rsquo;t skew your recognition programs in favour of onsite employees</li>
<li>Set realistic reward targets for both remote and onsite employees</li>
</ul>
Improve your retention and EX by transitioning compensation, recognition and reward targets to a hybrid work model.
&nbsp;
Lisa Morrow, Managing Director and Head of Global Total Rewards, Ontario Teachers&rsquo; Pension Plan&nbsp;
Joe Berardi, Senior Director, Total Rewards, Rexall Pharmacy Group Ltd.&nbsp;
Elizabeth Goncalves, Vice President, Talent Acquisition and Development, Hillsdale Investment Management Inc.&nbsp;
Susan Knolla, Head of People &amp; Culture, Re-Solved
Moderator: Jennifer Franklin, SVP Sales, Employee Experience, Medallia

Lisa Morrow

Joe Berardi

Susan Knolla

Jennifer Dudeck

PANEL: REWARDS, RECOGNITION & COMPENSATION 

Establish a Positive Employee Experience from the Start with Effective Recruitment Techniques
The crucial first impression candidates have of your organization is determined by their experience interacting with the recruitment tools and techniques you use. Ensure you remain competitive by creating a positive employee experience right from the beginning. Source actionable ideas to:
<ul>
<li>Avoid unintentional bias in screening applications and resumes</li>
<li>Instil a human touch into the recruiting and onboarding process</li>
<li>Identify which tech tools work best in different situations</li>
</ul>
Attract top talent by infusing your recruitment process with a positive employee experience.
&nbsp;
Yolanda Payne, Talent and Employer Brand Lead, Regeneron Pharmaceuticals, Inc.&nbsp;
Brian Roote, Director of Talent Experience, Regeneron Pharmaceuticals, Inc.
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Yolanda Payne

Brian Roote

CASE STUDY: THE RECRUITMENT EXPERIENCE

Advance your Workplace Culture and Successfully Adapt it to a Hybrid Work Model&nbsp;
Many organizations have worked hard to create a strong company culture only to see their efforts disrupted by the pandemic. Sustain a positive employee experience by maintaining your organization&rsquo;s culture in the new hybrid work model. Design a blueprint to:
<ul>
<li>Identify the essential features of your organization&rsquo;s workplace culture and convert them to a hybrid work model</li>
<li>Secure buy-in from your employees on how to approach remote work and what will be lost or gained</li>
<li>Establish the understanding that remote work and the benefits of online technology are a positive contribution to workplace culture</li>
</ul>
Transition your workplace culture to a hybrid work model and improve employee experience.
&nbsp;
Leah Shelly, Vice President, Community Operations, G Adventures
Natassa Zervopoulos, Director of Employee Experience, Venterra Realty
Susan Knolla, Head of People &amp; Culture, Re-Solved
Moderator: Val Cambre, Principal &amp; CEO of Teal &amp; Co

Leah Shelly

Natassa Zervopoulos

Val Cambre

PANEL: WORKPLACE CULTURE 

Creating High Performing and Happy Teams Using Psychological Safety
Evidence points to psychological safety driving higher engagement, creativity, honesty, and appropriate risk taking in teams. &nbsp;Discover the latest research and best practices on psychological safety. Gain key insights into:
<ul>
<li>Engineer a high-performance team with an emphasis on mental wellbeing.</li>
<li>Explore positive and negative examples shared from companies of different sizes and across various sectors.</li>
<li>Drive the connection between psychological safety at work and overall mental wellbeing.</li>
</ul>
Create a happy and efficient team by utilizing psychological safety
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&nbsp;Samer Abughannam, CEO, Layla Care

Samer Abughannam

INDUSTRY EXPERT: PYSCHOLOGICAL SAFETY

How to Take your Employee Experience Strategy to the Next Level and Drive Organizational Excellence
Over the past couple of years, EX has been recognized for playing an integral role in achieving organizational success. Consistently attain exceptional business results by fine-tuning your HR strategy. Adopt best practices from one of Canada&rsquo;s top 100 employers to:
<ul>
<li>Build sustainable principles and values into your HR strategy that will stand the test of time&nbsp;</li>
<li>Align employee experience with HR strategies that support organizational performance goals</li>
<li>Position employees at the centre of your strategies to strengthen their performance and customer service&nbsp;</li>
</ul>
Embed excellence into employee experience and customer service by putting employees first.
&nbsp;
Dr Christina Augustine, Chief People Officer, World Vision Canada

Dr Christina Augustine

AFTERNOON KEYNOTE: A FRAMEWORK FOR SUCCESS

What HR Leaders Need to Know About Financial Wellness
More and more HR leaders are offering mental health and wellness programs for their staff. However, one topic that continues to be overlooked, which impacts all staff and their families, is Financial Stress. Which is an indirect cause of workplace distraction, absenteeism, and mental health issues amongst Canadians. &nbsp;Gain Key Insights to:
<ul>
<li>Protect staff, families and your bottom line.</li>
<li>Fill the costliest gap in your EAP</li>
<li>Major causes of financial stress and the barriers to a successful financial wellness programme</li>
</ul>
Reduce your employees' financial woes by providing the correct support
&nbsp;
Kevin Cochran, Co-Founder, Enriched Academy

Kevin Cochran

SPOTLIGHT SESSION: FINANCIAL WELLNESS

Review the key solutions and takeaways from the conference. Source a summary of action points to implement in your work.
Dr Christina Augustine, Chief People Officer, World Vision Canada
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Video Archive

Speakers.css-1f6omqm{margin:0;font-size:1.4rem;font-weight:500;line-height:1.5;color:#5d5d5d;font-family:'Poppins',sans-serif;margin-left:0.8rem;}35 Speakers

Leanne Joffre

Cheryl Kerrigan

Matt Hopkins

Angela Schafer

Joanna Marra

Susan Goodyer

Jonathan Anthony

Denine Das

Paul Hamilton

Jennifer Dudeck

Lisa Morrow

Elizabeth Goncalves

Joe Berardi

Yolanda Payne

Susan Knolla

Leah Shelly

Sophia Jackson

Stephanie Jarvis

Janet Rodas

Dr Christina Augustine

Samer Abughannam

Gloria Pakravan

Jessica Marangos

Natassa Zervopoulos

Rachel Johns

Arian Beyzaei

Val Cambre

Brian Roote

Manuelita Cherizard

Tim Rhodes

Elena Iacono

Lija Logan

Melissa Arronte

Pippa Aird