12th Annual Customer Experience Strategies Summit
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Speakers41 Speakers
Bernadette Butler
CEO & CoFounder
StoryTap
Wilma Chan
EVP, Head of Marketing
IntouchCX
Radi Hindawi
Senior Director, Global Strategic Insights
InMoment
Derek Bidfell
CEO
Acceleration Strategy
David Thomson
SVP, Managing Director
NFL
Mansi Vagt
Global Brand Leader and Vice President
Fairmont Hotels & Resorts (Former)
Trinh Tham
SVP, Revenue and Digital Strategy
Universal Music Canada (Former)
Larissa Wasyliw
VP, E Commerce & Marketing
Ren’s Pets
Duncan Fisher
VP & GM Touring shows
Cirque du Soleil
Ryan McCallum
President & CEO
Canada Sport Marketing
Tara Conway
Customer Experience Executive
The Source & Toys “R” Us
David C Williams
AVP, Automation
AT&T
Stephanie Ng
VP, Marketing
Sunwing
Janet Lin
VP, Lending and Payments Technology
Equitable Bank
Christopher Palin
Manager, Client Experience
bdc
Sumit Arora
VP, Strategy & Analytics
MLSE
Rodrigo Fontes
VP, Global Marketing
Tinder
Cathy Fiordalisi Smith
CCXP, National Director, Resident Experience
Revera Inc.
Roger Rohatgi
VP, Global Head of Design
bp
Thomas A Schaefer
Director, Head of Digital Customer Experience
Freedom Mobile
Andrew Moskowitz
Director, Analytics
Roku
Iaroslav Boutorine
AVP, Replenishment
Canadian Tire Corporation
Chintan Shah
Head of Business & Supply Chain Operations
BIC Inc.
Melissa Zaino
Director, Customer Experience
Bath Fitter
Hussein M Dajani
Partner
Deloitte Digital
Corrine Lalonde
Associate Director, E Commerce & Content Marketing
SAQ
Ben Wise
Head of Programmatic Media
Google
Usman Janvekar
Customer Experience (CX) Lead
Sanofi
Roxanne Tsui
VP, Customer Experience, People & Culture
Kevito Group
Elliot Ng
Director Customer Experience
CBC
Sandra Tymchuk
Sr. Director, Marketing
Bombardier
Andrew Go
SVP, Chief Digital & Data Officer
Staples
Bruce Tang
Analytical Lead
Google
Phil Sager
Partner
Bain & Co.Phil Sager
Partner
Bain & Co.
Judy Mellett
Vice President, Product & Platforms, Channels, Cx
LifeLabs
Candice Luck
Former Dir. Strategy & Innovation & CoS to CEO
LifeLabs Medical Laboratory Services (Former)
Felipe Chamorro
Growth Strategist - North America
OPINATOR
Christopher Stubbs
AVP
Virgin Voyages
Frank Chevallier
VP of Product
Five9
Simona Salter
Senior Vice President, Chief Client Experience Officer
Sun LifeBooth6 Booth
Five9
InMoment
IntouchCX
NPSx℠ by Bain and Company
StoryTap
OPINATOR
